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Dispatcher - Control Tower

Brentwood, United States

Summary

The Control Tower Dispatcher is responsible for coordinating, scheduling drivers, communicating with our
internal healthcare locations, communicating with our clients, creating reports, monitoring drivers,
communicating with peers and overseeing daily logistic functions.Primary Duties

Job Duties

Logs all orders booked and all work performed onto dispatch sheet
Dispatches all runs in a timely manner to ensure deliveries are made as scheduled
Provides customers with accurate and timely information regarding activity
Assists Terminal Manager in all phases of managing the operation
Assigns vehicles according to factors such as length and purpose of trip, freight requirements,

and preference of user

Records time of departure, destination, cargo, and expected time of return
Investigates overdue vehicles
Directs activities of drivers via call or texts per our customers' requirements
Tracks in-transit shipments
Confers with customers to expedite or locate missing, misrouted, delayed, or damaged

merchandise

Establishes service or delivery routes

Other Duties

As required and assigned

Minimum Requirements

Experience

Minimum 6 months related experience and/or training
Prior Dispatching experience in a fast-moving environment preferred
Critical Understanding/Emphasis on time-sensitive deliveries dealing with medications, specimens

Essential Skills

Ability to solve problems in a quick manner, as time is of the essence
Geographical understanding and comprehension a plus
Certifications in HIPPA Training & Blood Borne Pathogen Training a plus
Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manual

Ability to write routine reports and correspondence
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or

diagram form

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common

fractions, and decimals

Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle,
or feel. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The
employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally
lift and/or move up to 25 pounds. The employee is regularly exposed to ambient lighting and temperate
climate conditions.

Disclaimer

1. The following statements are intended to describe the general nature and level of work being
performed. They are not intended to be construed as an exhaustive list of all responsibilities,
duties, and skills required of personnel so classified.

2. Job Duties as documented in this job description are considered “Essential Functions” and have
been created by the standards of the Equal Employment Opportunity Commission (EEOC). The
standards of the Americans with Disabilities Act (1990) require that employees be able to perform
“Essential Functions” of the job with or without reasonable accommodation. Reasonable
accommodations may be made to enable individuals with disabilities to perform the “Essential
Functions”.

Skills

Required

Decision Making
Proficient in Excel
Time Management
Teamwork
Data Analysis
Conflict Resolution
Communication

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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