Dispatcher / CSR

Come join the fastest growing final-mile logistics business in the Rocky Mountain West! Western Peaks Logistics is a trusted name in the transportation industry, renowned for our commitment to delivering packages safely, reliably, and on time across the country. Since our founding in 2016, we have built a strong reputation through the combined experience of regional couriers who have joined our team, emphasizing excellence in logistics and customer service.

Job Summary: The Logistics Dispatcher / CSR is responsible for coordinating and managing the movement of goods to ensure timely deliveries, optimal routing, and effective communication between drivers, customers, and other logistics personnel. The position requires strong organizational skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment.

Starting Pay: $18.00 to 25.00 DOE

Schedule: Monday – Friday

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• PTO
• 401(k) plan with matching

Key Responsibilities:

• Route Planning & Scheduling: Plan and schedule the most efficient routes for deliveries, considering factors such as traffic, weather, delivery windows, and load sizes.
• Communication: Act as the primary point of contact between drivers, clients, and warehouse personnel. Relay real-time information about delivery status, any delays, or issues.
• Driver Coordination: Dispatch drivers, ensuring they have the necessary instructions and equipment for successful deliveries. Provide support and assistance as needed.
• Monitoring Deliveries: Track and monitor vehicles to ensure timely arrivals at destinations. Adjust routes as necessary to address any issues or delays.
• Documentation & Record Keeping: Maintain accurate records of deliveries, shipments, driver logs, and other relevant information. Ensure compliance with legal and company standards for transport.
• Problem Solving: Address any logistical issues that arise during the transportation process, including delays, accidents, or technical failures.
• Customer Service: Ensure that customers’ needs and expectations are met by providing updates and resolving any concerns related to deliveries.
• Safety & Compliance: Ensure that drivers follow safety regulations, company policies, and legal requirements, including proper documentation for shipping and receiving goods.

Qualifications:

• High school diploma or equivalent; Associate degree in logistics, supply chain, or a related field is a plus.
• Proven experience as a dispatcher or in a logistics coordination role.
• Strong communication skills (both verbal and written).
• Ability to work under pressure and handle multiple tasks simultaneously.
• Knowledge of logistics and transportation regulations.
• Proficient in using dispatch software, GPS, and Microsoft Office applications.
• Excellent problem-solving and organizational skills.
• Attention to detail and accuracy in managing schedules and documentation.

Preferred Skills:

• Experience in the transportation or logistics industry.
• Knowledge of safety regulations and compliance standards for transportation.

Working Conditions:

• Office environment.
• Ability to work flexible hours, including weekends or evenings, depending on the needs of the business.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Who We Are: We are an equal employment opportunity employer who are seeking candidates to join our local team. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, military status, or any other status protected by the laws or regulations in the locations where we operate.

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person