Dispatcher & Customer Service Coordinator (Full-Time)

Job Title: Dispatcher & Customer Service Coordinator (Full-Time)
Pay: $16–$24 per hour depending on experience, plus bonuses and incentives
Schedule Options: 7:00 AM–3:30 PM, 8:00 AM–4:30 PM, or 9:00 AM–5:30 PM
Location: South Ogden, UT (in-person)
Most people start at $18 unless they have 0 experience

About the Role

Utah Mechanical Systems is looking for a highly organized Dispatcher & Customer Service Coordinator to help manage our daily service schedule and customer communication.

This role is the operational hub of our company. You will coordinate technician schedules, communicate with customers, assist with service follow-ups, and help ensure every job runs smoothly from the first phone call to completion.

If you enjoy organizing schedules, helping customers, and keeping things running efficiently, this is a great opportunity to grow with a local company.

Why Work With Us

We are a family-run business that values teamwork, personal growth, and treating people well. Our office culture is supportive and positive, and we work hard to recognize and reward the people who help our company succeed.

We regularly show appreciation through meals, bonuses, gifts, and occasional team events. Our goal is to build a team where people enjoy coming to work and feel valued for the effort they put in.

About Our Company Culture

Utah Mechanical Systems is more than a service company. We are building a leadership-driven trades organization focused on professional growth, technical mastery, and doing right by customers.

Our mission is to protect homeowners from unnecessary repairs through education, transparency, and technically sound service while helping develop the next generation of skilled trades professionals.

We believe in:

• Integrity and doing the right thing even when it’s harder
• Respect for the trades and technical excellence
• Fair wages and employee well-being
• Personal growth, leadership, and continuous learning
• Treating customers with honesty and transparency

We are looking for people who want more than just a job. We want team members who want to grow professionally, develop leadership skills, and be part of building something meaningful.

What You’ll Do

Customer Service

Answer incoming calls, texts, and emails from customers
Help customers schedule HVAC and plumbing service appointments
Provide clear communication about arrival windows and service expectations
Follow up with customers after service visits

Dispatch & Scheduling

Schedule and coordinate daily technician appointments
Assign jobs to technicians and manage the service calendar
Communicate schedule changes or delays to customers and technicians
Ensure appointments are organized and technicians have the information they need

Outbound Calls

Call customers to thank them for their business
Request customer reviews
Follow up on estimates and open jobs
Reach out to customers about maintenance plans or additional services

Home Warranty Coordination

Submit service reports to home warranty companies
Track approvals and authorizations for repairs
Communicate with warranty companies regarding job status
Schedule follow-up visits once approvals are received

Administrative Support

Track job progress and customer interactions in our CRM
Assist with invoicing, payments, and accounts receivable when needed
Maintain organized customer records and service documentation

What We’re Looking For

Strong phone and communication skills
Highly organized and detail oriented
Comfortable using computers and learning new systems
Ability to manage multiple tasks at once
Friendly, professional, and dependable
Positive attitude and strong work ethic

Experience in dispatch, scheduling, customer service, or office coordination is helpful but not required. We are willing to train the right person.

Perks & Benefits

Pay: $16–$24 per hour depending on experience, plus bonuses and incentives
Average Start Pay: $18
Health, dental, and vision insurance
Life insurance
12 PTO days per year
Paid holidays + 2 floating holidays
Frequent meals, gifts, and team treats
Positive and supportive work environment
Training and opportunity for advancement

Compensation Growth

Pay will be reviewed after the first 90 days, and then every 6 months after that because employees are eligible for raises based on performance, reliability, and contribution to the team.

This is a great opportunity for someone who wants stability, a supportive team, and the chance to grow with a company that values its people.