Dispatcher / Customer Service Rep

Job Title:
Bilingual Dispatcher / Customer Service Representative (HVAC, Plumbing, Electrical, Septic)

Job Type:
Full-time

Location:
Lutz, FL

Pay:
$14-$18 based on experience

Job Description:
We are seeking a highly organized, professional, and bilingual Dispatcher / Customer Service Representative to join our growing team. This position is ideal for someone who thrives in a fast-paced home service environment and can confidently manage customer communication, scheduling, technician dispatching, and office support for our HVAC, Plumbing, Electrical, and Septic departments.

The right candidate must be fluent in English and Spanish, have strong communication skills, and be able to provide excellent customer service while keeping schedules and service calls running efficiently.

Responsibilities:

• Answer inbound calls and assist customers in both English and Spanish
• Schedule service calls, estimates, and follow-up appointments
• Dispatch technicians efficiently based on location, urgency, and skillset
• Communicate with technicians throughout the day regarding job updates, delays, and schedule changes
• Provide customers with appointment confirmations, updates, and professional support
• Enter and update customer information accurately in the system
• Coordinate with management regarding urgent calls, escalations, and work order changes
• Assist with invoicing, service notes, and general administrative support as needed
• Maintain a calm, professional, and helpful attitude in a high-volume environment
• Help ensure each department runs smoothly and customers receive outstanding service

Qualifications:

• Must be bilingual in English and Spanish
• Previous experience in dispatching, customer service, CSR, or office coordination preferred
• Experience in HVAC, Plumbing, Electrical, Septic, or other home service industries is strongly preferred
• Strong phone, communication, and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong computer skills and comfort learning dispatch/scheduling software
• Professional demeanor and positive attitude
• Reliable, punctual, and team-oriented

Preferred Qualifications:

• Experience with Housecall Pro or similar dispatch/service software
• Knowledge of service areas, routing, and technician scheduling
• Experience handling multiple trades or departments at once

What We Offer:

• Competitive pay based on experience
• Opportunity for growth within a growing company
• Supportive team environment
• Stable full-time position
• Training and development opportunities

Ideal Candidate:
We are looking for someone who is detail-oriented, dependable, customer-focused, and able to communicate clearly with both customers and technicians. If you are bilingual, organized, and have experience in dispatching or customer service in the trades, we would love to hear from you.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person