Dispatcher / Customer Service Representative

$21-25 hourly | North Naples, FL | Empowering Culture

Are you looking for a workplace where you feel valued, supported, and part of a true team? At Empowered Global, we don't just offer jobs-we build careers. We are a locally owned electrical contractor specializing in generators, residential service work, and remodels, and we stand behind our work with integrity and professionalism. When you join us, you become part of a tight-knit team that cares about your success and wants to see you grow!

Schedule: Monday - Friday, 8:00 AM - 5:00 PM Monday through Thursday and 8:00 AM - 3:00 PM on Friday

Pay: $21.00 - $25.00 hourly

Why You'll Love Working Here:

• Competitive Benefits Package - Medical, dental, and vision coverage
• Retirement plan with up to 3% company match
• Paid Time OffHolidays - Because work-life balance matters
• Fun Team Culture - We host company outings every six months! Think Christmas parties, spa days, fishing trips, escape rooms, axe throwing, and more!
• Growth Opportunities - We invest in our employees and want to see you succeed
• A Company with Integrity - Our core values are Empower, Integrity, Professionalism, Leadership, and Service-you can be proud to be part of a company that stands behind its reputation

What You'll Be Doing:

• Answering and handling incoming phone calls with professionalism and a positive attitude
• Scheduling service appointments efficiently
• Present maintenance agreements and 10-year extended warranty options to clients in a consultative, customer-focused manner.
• Assisting with administrative tasks to keep the office running smoothly
• Providing top-tier customer service to our clients
• Collection of payments
• Renewing membership contracts
• Following up with installation leads
• Monitor jobs for return trips
• Monitor Kohler Management Pro app for any shutdowns

What We're Looking For:

• At least 1 year of customer service and scheduling experience
• Strong written and verbal communication skills in English
• A motivated team player who thrives in a collaborative environment
• Highly organizeddetail oriented with the ability to multi-task
• Proficiency in MS Office (Word, Excel, Outlook)
• High school diploma or GED

Bonus Points If You Have:

• Experience with Service Titan software
• Knowledge of the local service area (Bonita Springs, Naples, Estero)

If you're ready to work in a supportive, team-oriented environment where you're empowered to grow, we'd love to hear from you! All applications must be submitted online.