Dispatcher /Customer Service Representative and Social media Content creator

Job Summary

Customer Service Representative

In this role, you’ll be the welcoming face for our customers, providing exceptional service while also supporting the office. Your responsibilities will include:

• Answering phone calls and addressing customer inquiries.
• Scheduling appointments and coordinating job times with technicians.
• Ordering parts for the technician's needs.
• Keeping accurate timekeeping records for staff.
• Supporting general office upkeep, ensuring a tidy, organized space.
• Fostering a positive, team-oriented culture—no drama or negativity.
• Being proactive in learning and growing within the role.

We’re looking for someone who is outgoing, eager to learn, and committed to making every customer interaction exceptional. If you thrive in a collaborative, supportive environment and have a growth mindset, we’d love to hear from you. Apply today and join a company that values positivity, growth, and teamwork!

Social Media Content Creator

In this role, you’ll be responsible for planning, shooting, and editing engaging video content that highlights our brand. You’ll create short, polished videos for platforms like Instagram, TikTok, and Facebook, ensuring consistent branding and voice. You’ll also track performance metrics, keep up with trends, and engage with followers by responding to comments and messages. A successful candidate will have experience with video editing software, a keen eye for detail, and a creative flair. If you’re passionate about storytelling through video and can keep up with a fast-paced social media landscape, we want to hear from you!

Requirements

• Must be fluent in English; bilingual in Spanish is a strong plus.
• Exceptional verbal and written communication skills, with a warm and professional tone.
• Ability to handle multiple tasks at once—such as answering calls while entering data or scheduling appointments.
• Must be adept at problem-solving and think on your feet, offering solutions to customer concerns quickly and effectively.
• Strong time management skills—able to prioritize tasks and meet deadlines.
• Comfortable using office software and scheduling tools—prior experience with Housecall pro systems is a plus.
• Ability to adapt to a fast-paced environment, stay calm under pressure, and keep a positive attitude.
• Excellent attention to detail, ensuring accurate records and follow-ups.
• A customer-first mindset—always striving to provide a positive experience and resolve concerns promptly.

If you have these skills and are ready to grow with us in a supportive, drama-free office environment, we encourage you to apply!

Pay: From $22.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Have you used Housecall Pro CRM software

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Drivers license (Required)

Location:

• Santa Clara, CA 95054 (Preferred)

Shift availability:

• Night Shift (Preferred)

Ability to Commute:

• Santa Clara, CA 95054 (Required)

Work Location: In person