Dispatcher /Customer Service Representative and Social media Content creator

Job Summary

We are currently hiring someone to fill both roles as one in our company.

• Work hours

Monday and Tuesday 3:30pm-9pm

Saturday and Sunday 3:30pm-9pm

NOTE: might include the morning shift when other dispatchers are requested off 7am-3:30pm

Customer Service Representative

In this role, you’ll be the welcoming face for our customers, providing exceptional service while also supporting the office. Your responsibilities will include:

• Answering phone calls and addressing customer inquiries.
• Scheduling appointments and coordinating job times with technicians.
• Ordering parts for the technician's needs.
• Keeping accurate timekeeping records for staff.
• Supporting general office upkeep, ensuring a tidy, organized space.
• Fostering a positive, team-oriented culture—no drama or negativity.
• Being proactive in learning and growing within the role.

Social Media Content Creator

In this role, you’ll be responsible for

• planning, shooting, and editing engaging video content that highlights our brand.
• You’ll create short, polished videos for platforms like Instagram, TikTok, and Facebook, ensuring consistent branding and voice.
• You’ll also track performance metrics, keep up with trends, and engage with followers by responding to comments and messages.

A successful candidate will have experience with video editing software, a keen eye for detail, and a creative flair. If you’re passionate about storytelling through video and can keep up with a fast-paced social media landscape.

Requirements

• Must be fluent in English; bilingual in Spanish is a strong plus.
• Exceptional verbal and written communication skills, with a warm and professional tone.
• Ability to handle multiple tasks at once—such as answering calls while entering data or scheduling appointments.
• Must be adept at problem-solving and think on your feet, offering solutions to customer concerns quickly and effectively.
• Strong time management skills—able to prioritize tasks and meet deadlines.
• Comfortable using office software and scheduling tools—prior experience with Housecall pro systems is a plus.
• Ability to adapt to a fast-paced environment, stay calm under pressure, and keep a positive attitude.
• Excellent attention to detail, ensuring accurate records and follow-ups.
• A customer-first mindset—always striving to provide a positive experience and resolve concerns promptly.

We’re looking for someone who is outgoing, eager to learn, and committed to making every customer interaction exceptional. If you thrive in a collaborative, supportive environment and have a growth mindset and are ready to grow with us in a supportive, drama-free office environment, we encourage you to apply!

Pay: From $22.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Have you created any type of social media content Professionally?
• Have you ever dispatched or answered the phones in a plumbing company?
• Have you used Housecall Pro's CRM software? If not, can you name one that you've used?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• English (Required)
• Spanish (Preferred)

License/Certification:

• Drivers license (Required)

Location:

• Santa Clara, CA 95054 (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Ability to Commute:

• Santa Clara, CA 95054 (Required)

Work Location: In person