Dispatcher / Customer Service Representative (CSR)

Position Overview

We are seeking a highly organized, customer-focused Dispatcher / Customer Service Representative (CSR) to join our growing team. This role is the central hub of daily operations—responsible for managing incoming calls, scheduling service appointments, dispatching technicians, and ensuring a seamless experience for our customers.

The ideal candidate thrives in a fast-paced environment, communicates clearly, and can effectively balance customer needs with operational efficiency.

Key ResponsibilitiesCustomer Service

• Answer inbound calls, texts, and emails in a professional and friendly manner
• Assist customers with scheduling service, maintenance, and installation appointments
• Address customer questions, concerns, and follow-ups promptly
• Maintain a high level of customer satisfaction and professionalism at all times

Dispatching & Scheduling

• Schedule and dispatch technicians for service calls, maintenance, and installs
• Optimize daily routes and technician efficiency using dispatch software (ServiceTitan experience preferred)
• Monitor technician progress throughout the day and adjust schedules as needed
• Communicate job details clearly to technicians and ensure proper job staging

Operational Coordination

• Work closely with service, install, and sales teams to ensure smooth job execution
• Confirm appointments and follow up with customers on upcoming services
• Track and update job statuses in real-time
• Assist with managing same-day calls, emergency jobs, and schedule gaps

Administrative Duties

• Enter and maintain accurate customer and job information in the system
• Assist with invoicing support, membership scheduling, and service reminders
• Maintain organized records of calls, jobs, and customer interactions
• Support office team with daily operational tasks as needed

Qualifications

• 2+ years of experience in customer service, dispatching, or office coordination (HVAC or home services preferred)
• Strong communication and multitasking skills
• Highly organized with strong attention to detail
• Ability to remain calm and efficient in a fast-paced environment
• Proficient in computer systems and scheduling software (ServiceTitan experience is a plus)

Core Competencies

• Customer-first mindset
• Strong sense of urgency and accountability
• Team-oriented with a positive attitude
• Problem-solving and adaptability
• Professional communication (phone, text, and email)

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Performance-based incentives
• Paid time off (PTO)
• Opportunities for growth within a rapidly expanding company

Why Join Us?

• Growing company with strong leadership and vision
• Clear processes and structure (EOS-driven organization)
• Opportunity to make a direct impact on operations and customer experience
• Supportive and team-oriented environment

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person