Dispatcher/ Customer Service Representative - Day Shift, Swing Shift, Graveyard Shift

Are you someone who thrives on solving problems, staying organized, and delivering exceptional service? We’re hiring a Dispatcher/ Customer Service Representative to join our team! We are hiring for the following shifts:

Day Shift (7:00 am - 3:30 pm)

Swing Shift (3:30 pm - 12:00am )

Graveyard Shift (11:30 pm - 8:00 am)

(Shifts will include both weekdays and weekends)

We’re a well-established local alarm company in El Cajon with a reputation for professionalism and responsiveness. If you’re reliable, punctual, and ready to grow your career in the security technology industry, we want to hear from you.

Duties & Essential Functions:

• Receive and prioritize incoming telephone calls and alarm signals.
• Efficiently dispatch the appropriate emergency responders to emergency calls in a timely manner.
• Initiate outbound calls to customers, police agencies and emergency contacts.
• Basic data entry
• Process daily printouts of alarm activity
• Deliver excellent customer service via phone and email

Qualifications & Requirements

• Reliability: Consistently shows up on time, every day
• Positive Energy: Brings enthusiasm and a can-do attitude to the workplace
• Strong Communication Skills: Professional phone and email etiquette
• Tech Savvy: Comfortable with computer software, office equipment, multiple screens and CRM tools
• Organized & Detail-Oriented: Able to juggle multiple tasks without missing a beat
• Team Player: Works well independently and collaboratively
• Eagerness to Learn: Open to learning alarm system troubleshooting and growing within the company
• Experience: Prior experience in a customer service role (required) - bonus points for experience with alarm systems

Why Our Team?

• Supportive Team Environment: You’ll join a friendly, collaborative team that values communication and mutual success with supportive leadership and a positive work culture.
• Career Growth: We believe in promoting from within and offer advancement opportunities based on your performance and commitment.
• Hands-On Training: Whether you're experienced or just starting out, we offer thorough training to set you up for success.
• Stability: This is a long-term, in-person position — we’re looking for someone to grow with us!
• Benefits: Health, dental, and vision insurance; 401(k) Paid time off (PTO); Referral program bonuses

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to:

• Sit for extended periods of time at a desk using a computer, telephone, and other office equipment.
• Use hands to type, handle paperwork, and perform data entry with precision and accuracy.
• Communicate clearly and effectively with clients and team members in person, over the phone, and via email.
• Navigate a typical office environment with moderate noise levels, artificial lighting, and climate control.
• Maintain focus and attention to detail in a fast-paced setting with frequent interruptions or shifting priorities.

Other Essential Information:

• Location: This is an on-site position in El Cajon, CA.
• Anticipated compensation: $17 - $18 per hour
• Candidate screening: Completion of a satisfactory background check and references will be required

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person