Dispatcher / Customer Service Representative — Garage Door & Gate Company

About Garage Tec

Garage Tec is a full-service garage door and automatic gate repair company serving the Dallas-Fort Worth, Greater Austin, and Greater San Antonio metros. We've built our reputation on fast response times, honest pricing, and quality work — and our office team is the engine that keeps it running. We're looking for a sharp, dependable Dispatcher / CSR to join our Richardson office.

What You'll Do

• Answer inbound calls from homeowners and commercial customers needing garage door or gate service
• Schedule and dispatch service appointments to our field technicians across DFW
• Use our internal CRM to log jobs, customer information, and technician notes
• Follow up on quotes, confirm appointments, and route urgent calls to on-call technicians
• Coordinate with field technicians via phone and text throughout the day
• Respond to qualified Leads
• Keep the schedule full and the customers informed

What We're Looking For

• 1-2 years of dispatch, CSR, or call center experience (home services, HVAC, plumbing, electrical, or similar trades preferred)
• Strong phone presence — friendly, clear, calm under pressure
• Comfortable with computers and learning new software (we use a custom dispatch platform plus Google Workspace)
• Ability to multitask: phones, scheduling, texts, and email simultaneously
• Reliability is non-negotiable — our technicians and customers depend on you
• Bilingual English/Spanish is a plus but not required
• Must be authorized to work in the United States

Schedule & Pay

• Schedule: Monday through Friday, 8:00 AM to 5:00 PM
• Pay: $18 - $24 per hour, based on experience
• Location: Full-time, in-office at our Richardson, TX location (this is not a remote position)

Why Garage Tec

• Stable, year-round work — garage doors and gates need service in every season
• Growth opportunity as we expand into Greater Houston and beyond
• A team that respects what you do
• No micromanagement — we hire adults and trust you to do the job

To Apply

Submit your resume through Indeed. We move fast and want to hire fast — qualified candidates will hear from us within 2-3 business days.

Pay: From $18.00 per hour

Work Location: In person