Dispatcher for Medical Transportation

Dispatcher/ Office Assistant - Non Emergency Medical Transportation

Our company is looking for a reliable Dispatcher to help deliver great customer service on non-emergency medical transportation.

Job Type: Full-time/Part-Time

Schedule:

• Monday to Friday
• Saturday
• Sunday

Requirements-Must have Customer Service Experience-Must have good computer skills and be able to multi-task.

POSITION SCOPE:Provide leadership, employee supervision, support and vision for the non‐emergency transportation of patients/clients to and from hospitals, convalescent facilities, dialysis centers, rehabilitation centers, medical offices and their private residences in a safe, secure and professional manner. This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous , People-oriented -- enjoys interacting with people and working on group projects -- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction -- Detail-oriented -- would rather focus on the details of work than the bigger picture -- High stress tolerance -- thrives in a high-pressure environment – Able to work in a fast-pace environment

BASIC FUNCTION: Responsible for scheduling, assigning and communicating work order to Drivers to ensure that operations and projects are completed in a professional, timely, safe and cost effective manner

QUALIFICATIONS: Dispatching experience with communication, organization, and time management skills preferred. Proven ability to operate company phone lines in a professional and courteous manner, and to operate office (computer, fax, copier, phone lines) conducive to performing job responsibilities, conforming to company personnel and safety procedures and policies.

ADDITIONAL DUTIES:-Effective communications with drivers and dispatch and provide updates and reports for upper management.-Maintain a professional, positive image and attitude in regards to clients, management and subordinates.-Supervise and enforce completion of daily vehicle pre‐trip and post trip inspections, and maintain vehicle cleanliness.-Must be able to understand and operate GPS devices and windows based computer software. (Excel, Word, Outlook).-Must have basic knowledge of accounting systems, computer networks, PC hardware, and the internet.

RESPONSIBILITIES:-Provide telephone and personal service to client contractors and customers-Monitor and screen client, employee and sales calls in a professional and friendly manner. Complete messages in an accurate and detailed manner by utilizing reflective listening skills and addressing service, employee and sales concerns through the appropriate channels.-Schedule or assist in assigning work orders to drivers, meeting client contractor satisfaction and quality of product.-Provide accounting (accounts receivable and account payable), clerical, and administrative support to office personnel.-Maintaining written documentation to include safety and vehicles inspection records to ensure that all records are accurate and legally sound.-Completing paperwork (accounts receivable and payable; vehicle inspections’ work and maintenance orders, etc.) in a timely and accurate manner, and that it complies with company and legal standards.-Proficient technical, mechanical and clerical ability required to perform job responsibilities.

Job Type: Full-time

Pay: From $16.00 per hour

Work Location: In person