Dispatcher for Service Company

Overview
Join our dynamic service company as a Dispatcher, where you'll be the vital link ensuring seamless coordination of our fleet and service operations. This energetic role requires a proactive communicator who thrives in a fast-paced environment, managing schedules, dispatching technicians, and optimizing logistics to deliver exceptional customer service. Your expertise in transportation management systems and analysis skills will drive efficiency and elevate our service standards. If you are passionate about logistics, possess strong communication abilities, and enjoy problem-solving, this is the perfect opportunity to make an impactful difference.

Duties

• Coordinate daily dispatching of service technicians and drivers using Service Titan , our service call and transportation management systems, to ensure timely arrivals and efficient routing
• Manage incoming service requests via multi-line phone systems, providing clear communication and setting accurate expectations with customers
• Utilize GIS (Geographic Information Systems) and transportation planning tools to optimize routes, reduce travel time, and improve overall fleet utilization
• Enter data accurately into Service Titan system for service orders, and fleet activities
• Monitor service technician movement and call schedules to maintain smooth operations
• Maintain detailed dispatch logs, incident reports, and shift documentation to ensure transparency and accountability
• Communicate effectively with field technicians, drivers, warehouse staff, other dispatchers, and clients to coordinate schedules and resolve issues promptly

Skills

• Strong knowledge of Service Titan, GPS navigation tools, transportation management systems (TMS), and service dispatch processes
• Proficiency in service technician planning, logistics coordination, and fleet management
• Excellent analysis skills for route optimization and operational efficiency improvements
• Exceptional communication skills with professional phone etiquette for interacting with customers and team members
• Fast typing skills combined with experience using multi-line phone systems for efficient call handling
• Ability to multitask effectively in a high-pressure environment while maintaining attention to detail

This role offers an exciting opportunity to be at the heart of our service operations—driving efficiency through innovative dispatching practices while delivering outstanding customer experiences. If you're energized by logistics challenges and possess the technical skills listed above, we invite you to join our team!

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Work Location: In person