Dispatcher - HVAC

Dispatcher - HVAC

Merit Management Group – Johnston, Iowa

Merit Management Group is seeking a highly organized, customer-focused HVAC Dispatcher to support our growing service operations in Johnston, Iowa. This role is essential to keeping our customers informed and serviced, streamlines our service technicians’ schedules, playing a key role in the effectiveness of our operations.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional service, this is a great opportunity to join a team that values professionalism, accountability, and teamwork.

Position Overview

As our HVAC Dispatcher, you will serve as the central hub of daily service operations—coordinating schedules, communicating with clients and technicians, and ensuring all work is completed efficiently and accurately. You will play a key role in delivering a high-quality customer experience while keeping operations organized and on track.

Responsibilities

• Manage and control the daily HVAC service schedule and dispatch board
• Receive, prioritize, and schedule incoming service and maintenance requests
• Dispatch technicians based on skillset, location, and urgency
• Communicate professionally with customers, technicians, and internal teams
• Handle incoming calls, customer inquiries, and service-related concerns
• Maintain accurate records, work orders, and service documentation
• Follow up on open jobs and ensure timely completion and closeout
• Assist with material coordination and job readiness
• Support billing processes and job closeout accuracy
• Identify opportunities for additional services and support business growth
• Help maintain efficient office operations and administrative processes

Requirements

• Previous experience in dispatching, scheduling, or administrative support (HVAC or service industry preferred)
• Strong organizational skills with excellent attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Clear, professional communication skills (written and verbal)
• Customer-first mindset with strong problem-solving abilities
• Comfortable making decisions and keeping workflows moving
• Proficiency with Microsoft Office and general computer systems
• Team-oriented with the ability to work independently
• HVAC or trade knowledge is a plus, but not required

Compensation & Benefits

• Competitive pay based on experience
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Additional benefits and growth opportunities

About Merit Management Group:
Merit Management Group is based in Johnston, Iowa. We deliver comprehensive management services that help construction, skilled-trades, and home goods retail businesses scale and operate more effectively. We’re passionate about building strong businesses, empowering great teams, and creating long-term value for our employees, customers, and communities.

Pay: From $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person