Dispatcher - HVAC, Plumbing, Electric

Job Description:

We are seeking a highly organized and detail-oriented Dispatch / Install Coordinator to support our HVAC, plumbing, and electrical operations. This role is responsible for scheduling installations, coordinating technicians, managing job flow, and ensuring excellent communication between customers, field staff, and management. The ideal candidate thrives in a fast-paced environment and is committed to delivering outstanding customer service and operational efficiency.

Key Responsibilities

Schedule and dispatch teams for HVAC, plumbing, and electrical jobs and installations
Coordinate daily job assignments to maximize efficiency and productivity
Communicate with customers to confirm appointments, installation timelines, and job updates
Manage and maintain accurate scheduling software and customer records
Handle inbound calls related to scheduling, rescheduling, and installation inquiries
Monitor technician availability, workload, and job priorities
Assist with permit coordination and project documentation as needed
Resolve scheduling conflicts promptly and professionally
Update installation invoices with equipment model and serial numbers
Maintain accurate warranty dates on all invoices
Add complementary membership plans to customer accounts
Process applicable rebates and register equipment for extended warranties

Qualifications

Previous experience in dispatching, scheduling, or coordination (HVAC, plumbing, or electrical industry preferred)
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Customer service-oriented mindset
Ability to work under pressure and meet deadlines
Proficiency with scheduling or service management software (ServiceTitan)
Basic understanding of HVAC, plumbing, or electrical terminology is a plus
High school diploma or equivalent required

Skills & Competencies

Strong attention to detail
Time management and prioritization skills
Problem-solving ability
Team collaboration
Professional phone etiquette
Adaptability in a fast-moving environment

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Work Location: In person