Dispatcher - HVAC/R

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities. We are an equal-opportunity employer.

Located in our Nashville, TN facility, the main duties will consist of handling invoicing and dispatching technicians to service appointments. The Dispatcher must be able to have a high level of attention to detail with a proven record of making sound decisions. He or she must also follow company training to ensure prompt and accurate customer service as well as excellent employee relations.

Responsibilities:

• Dispatch HVAC/R technicians to service appointments.
• Engage technicians to ensure performance is optimized.
• Daily Invoicing
• Lead and motivate the technicians to achieve goals.
• Schedule customer appointments and ensure arrival within scheduled windows.
• Create and forecast a schedule to ensure we meet all customer needs.
• Cross-train job duties with fellow employees.
• Provide Administrative Assistance to service team.

Qualifications:

• High School diploma or GED.
• Excellent written and verbal communication skills.
• Exceptional organization and leadership skills.
• Experience in data entry (3-5 years).
• Proficiency with Microsoft Office Suite (Excel, Word).
• Exceptional people and diplomacy skills necessary to successfully resolve all customer concerns, internal challenges.
• Ability to work under pressure and in a high paced work environment.