Dispatcher/ Office Assistant

At Delaware Elevator, we have been a trusted leader in elevator solutions since 1946. Our mission is simple: provide responsive service tailored to the needs of our valued customers. We pride ourselves on being large enough to solve complex problems while remaining small enough to offer personalized care. When you join DEI, you become part of a dedicated and supportive team that welcomes innovation, growth, and collaboration.

Position Overview

Are you highly organized, customer-focused, and ready to be part of a fast-paced, team-oriented environment? We are seeking a reliable Dispatcher / Office Assistant to join our team and help ensure our customers receive prompt, efficient, and professional service. In this vital role, you will coordinate technicians, manage service calls, maintain accurate documentation, and support daily office operations.

Essential Functions:

Service Coordination & Dispatching

• Dispatch service technicians to customer locations for service and repairs.
• Coordinate and schedule service calls to maximize efficiency and ensure timely completion.
• Collaborate with management and technicians to adjust service schedules as needed.
• Run weekly call reports for area Supervisors to help manage ongoing elevator issues.

Recordkeeping & Data Management

• Maintain accurate records of service calls, including equipment and parts used.
• Input data into computer systems, maintaining detailed logs and documentation for future reference.
• File and create new folders for new customer accounts.

Office & Team Support

• Provide exceptional customer service when interacting with customers and technicians.
• Demonstrate strong teamwork and collaboration, even in high-pressure situations.
• Perform additional administrative duties as assigned to support office operations.

Position Qualifications:

Experience & Skills

• Previous experience in dispatch, customer service, or a related role (industry experience preferred).
• Excellent communication skills with a professional and customer-focused approach.
• Strong organizational and multitasking abilities to manage multiple service calls efficiently.
• Detail-oriented with strong recordkeeping abilities.
• Proficient in Microsoft Word, Excel, and internet navigation.
• Bi-lingual (English/Spanish) strongly preferred.

Other Requirements

• Flexibility to work varied hours when needed.
• Valid driver’s license and ability to pass a DOT physical.

Why Join Us?

We value our team and proudly offer competitive compensation based on experience, along with a comprehensive benefits package, including:

• Medical, dental, and vision insurance
  100% paid for employees, 50% for dependents
• 401(k) retirement plan
• Disability and life insurance
• AFLAC and wellness programs
• Employee discounts
• Paid vacation and holidays

If you’re a motivated professional looking for a rewarding position with strong growth potential, we’d love to hear from you!

Apply today and join a team dedicated to excellence and customer satisfaction.

AA/EOE

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