Dispatcher/ Office Assistant

Job Overview
We are seeking a dynamic and detail-oriented Dispatcher/Office Assistant to join our team! This vital role combines efficient dispatching responsibilities with essential office support, ensuring smooth operations across our transportation and logistics functions. As the face of our coordination efforts, you will manage freight movements, communicate seamlessly with drivers and clients, and support administrative tasks that keep our supply chain running flawlessly. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for logistics and organization, this is the perfect opportunity to grow your career in transportation management.

Duties

Empire Commercial Service is seeking a reliable, organized Dispatcher / Office Assistant to support our commercial kitchen equipment and HVAC service operations across Central Texas. This role handles scheduling, customer communication, and daily office tasks in a fast‑paced service environment.

Responsibilities

• Dispatch and schedule technicians for service calls
• Prioritize jobs and update customers with ETAs
• Create and manage service tickets (Service Fusion experience is a plus)
• Answer phones, emails, and assist with customer support
• Process invoices, work orders, and basic data entry
• Assist with warranty submissions and office organization
• Enter basic financial info using QuickBooks Online

Qualifications

• Experience in dispatching or office administration (preferred)
• Strong communication and multitasking skills
• High attention to detail and accuracy
• Basic understanding of QuickBooks Online
• Bilingual (English/Spanish) is a plus
• Familiarity with commercial kitchen equipment or HVAC is helpful but not required

Schedule & Environment

• Office‑based role in Cibolo, TX
• Supports technicians serving San Antonio & Austin
• Small, professional, fast‑moving service company

Benefits

• Competitive pay
• Growth opportunities in a specialized industry
• Supportive team environment

Pay: $18.00 - $22.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 2 years (Preferred)
• Office: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Ability to Commute:

• Cibolo, TX 78108 (Required)

Work Location: In person