Dispatcher Office Assistant

Dispatch Office Assistant – Appliance Repair Company

Job Overview

We are looking for a dependable and organized Dispatch Office Assistant to join our appliance repair company. This position plays a key role in coordinating technician schedules, assisting customers, and supporting daily office operations to ensure efficient and timely service calls.

The ideal candidate is professional, detail-oriented, customer-focused, and able to thrive in a fast-paced service environment.

Responsibilities

• Answer incoming customer calls and schedule appliance repair appointments
• Dispatch technicians to service calls based on location, availability, and priority
• Communicate with technicians throughout the day regarding schedules, parts, and customer updates
• Provide customers with appointment confirmations, arrival windows, and service updates
• Maintain accurate customer records, invoices, and work orders
• Assist with data entry, filing, and general office administration
• Monitor daily schedules to ensure jobs are completed efficiently
• Handle customer inquiries and resolve scheduling issues professionally
• Coordinate follow-up appointments and parts orders when needed

Qualifications

• High school diploma or equivalent required
• Previous experience in dispatching, customer service, or office administration preferred
• Strong communication and multitasking abilities
• Comfortable using computers, scheduling software, and Microsoft Office/Google Workspace
• Ability to stay organized and work efficiently under pressure
• Strong phone etiquette and customer service skills
• Reliable, punctual, and detail-oriented

Preferred Experience

• Experience in appliance repair, HVAC, plumbing, or home service industries is a plus
• Familiarity with dispatching field technicians
• Bilingual candidates are encouraged to apply

Work Schedule

• Full-time / Part-time positions available
• Monday–Friday with occasional Saturday availability

Compensation & Benefits

• Competitive pay based on experience - $17-$20 / hour
• Paid training provided
• Growth opportunities within the company
• Friendly and supportive work environment

How to Apply

Please submit your resume and a brief description of your experience. We are looking for motivated individuals who enjoy helping customers and keeping operations running smoothly in a busy appliance repair environment.

Job Types: Full-time, Commission

Pay: $17.00 - $20.00 per hour

Work Location: Hybrid remote in Las Vegas, NV 89123