Dispatcher/ Office Manager

Job Overview
We are seeking a dynamic, highly organized, motivated, and detail-oriented Dispatcher/Office Manager to join our team! Manage dispatching operations and office administration. This role is critical to keeping technicians productive, customers informed, and operations running efficiently. The Dispatcher / Office Manager will oversee daily scheduling, customer communication, technician coordination, administrative support, invoicing assistance, and operational organization for the company. Willing to train if not experienced in service industry.

Responsibilities

• Answer incoming service calls professionally and efficiently
• Schedule residential and commercial service appointments
• Maintain communication with technicians in the field
• Ensure all technicians have accurate job information before arrival
• Track open jobs and ensure completion updates are received
• Collect and organize customer information accurately
• Confirm upcoming appointments
• Follow up on pending estimates and unsold repairs
• Assist with financing paperwork or payment coordination if needed
• Create and update customer accounts
• Input notes, photos, and job information into company software
• Track completed jobs and pending approvals
• Assist management with reporting and operational organization
• Maintain accurate records of daily service activity

Skills

• Strong organizational and multitasking abilities
• Excellent phone and communication skills
• Strong time management skills
• Professional customer service skills
• Computer proficiency
• Ability to work in a fast-paced environment
• Dispatching experience a plus but not required
• Home service industry experience a plus but not required
• Experience with ServiceTitan or similar dispatch software a plus but not required
• Experience with QuickBooks or invoicing software a plus but not required
• Scheduling and route management experience a plus but not required
• Knowledge of sewer/drain terminology is a major plus but not required

Join us to be part of a vibrant team dedicated to excellence in the service industry! Your energy and expertise will help us streamline operations while providing outstanding service to our clients. We value proactive problem-solving, clear communication, and a passion for systems and operations.

Pay: $17.00 - $20.00 per hour

Work Location: In person