Dispatcher (Patient Care Coordinator)

Join the Industry Leader in Hospice DME Services
Montgomery DME – Serving California & Nevada

Montgomery DME is the premier provider of Durable Medical Equipment (DME) services to hospices across California and Nevada. With strategically located facilities, we ensure prompt, reliable service and exceptional care to patients and partners throughout both states.

We’re growing fast—and we’re looking for driven, compassionate individuals who are ready to make an impact in a dynamic and rewarding field.

Why Join Us?
We offer a highly competitive benefits package, including:

• Comprehensive healthcare coverage (medical, dental, vision)
• Short- and long-term disability insurance
• Basic life insurance
• Paid vacation, sick time, and family leave
• Opportunities for overtime to increase earnings

Position: Patient Care Coordinator "Dispatcher"
Location: Santa Fe Springs Department: Logistics & Operations

As a Dispatcher, you'll play a key role in coordinating the timely pickup and delivery of DME equipment while providing top-tier customer service to hospice partners, patients, and families.

Key Responsibilities:

• Manage inbound requests via phone and CRM for equipment deliveries and pickups
• Dispatch orders to technicians through CRM system, ensuring clear and timely communication
• Provide real-time updates and ETAs to customers, including handling delays or issues
• Collaborate with drivers to maintain accurate daily and weekly schedules
• Track and enter driver hours and delivery status logs
• Troubleshoot equipment concerns and ensure rapid issue resolution
• Maintain a strong service mindset at all times

Qualifications:

• 2+ years of proven dispatching experience
• 2+ years of exceptional customer service experience
• High school diploma or equivalent required
• Strong conflict resolution and problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Highly organized with strong time management abilities
• Proficiency with computer systems and CRM tools
• Previous experience in DME or healthcare industry is a plus

Make a difference. Grow your career. Join Montgomery DME.
Apply today and be part of a team that helps bring care and comfort to those who need it most.

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person