Dispatcher (Patient Care Coordinator)

Montgomery DME is the undisputed leader in the field of Durable Medical Equipment Services to Hospices in Southern California, Northern California and Las Vegas With facilities strategically located in different regions, Montgomery DME is able to offer the highest service standards to its clients.

We are always looking for talented and tenacious people who want to make a difference and work in an exciting and fast growing industry.

We offer very competitive benefits such as a fantastic healthcare plan (includes full medical, dental, vision, short and long term disability and basic life insurance), vacation, sick and family leave; opportunity to boost compensation by working overtime.

The Dispatcher is responsible for ensuring that all Durable Medical Equipment ("DME") is picked up and delivered on-time and that Montgomery DME provides excellent customer service to its Hospice Care customers.

Key duties include, but are not limited to: Efficiently receive and process DME equipment deliveries and/or pickups through our phone system and through our CRM system; Dispatch orders to delivery technicians using the CRM System. Ensure that deliveries and pickup updates are provided to customers (including patients and their families) such as driver ETA (including breakdowns or delays), solves issues with ordered equipment; prepare weekly and daily schedules; enter driver hours into daily tracking, etc.

Minimum Qualifications

• Two plus years of outstanding dispatch experience.
• Two plus years of outstanding and verifiable customer service experience.
• High school diploma or equivalent.
• Ability to resolve conflict effectively.
• Excellent communication, interpersonal, time management and organizational skills.
• Solid working computer skills
• One year of home medical equipment experience or healthcare industry experience (preferred)

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person