Dispatcher (Patient Transportation)

DEGRAFT SYSTEMS is seeking an experienced Dispatcher who works to direct the day-to-day route operations and report to the Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures.

His/her duties involve daily communication and interaction with over 20 drivers and clients. He/she must also organize and conduct activities to assure safe, cost-effective, on-time operating performance. Tracks and reports sign-in/sign-out times, assures routes are timely, and communicates service issues to the Dispatch Supervisors or Dispatch Managers as appropriate.

JOB RESPONSIBILITIES:

Must be experienced in assigning trips to drivers to assure adequate disbursement of trips between all assigned routes.
Takes client calls and communicates issues with drivers as appropriate.
Monitors radio, telephones and on-road provision of service for quality.
Responsible for influencing positive employee morale and quality customer service.
Monitors and completes driver sign-in and sign-out daily.
Monitors daily operation performance.
Participates in analysis and review of operating performance.
Notes closed and/or late starting of routes and communicates same to Dispatch Supervisors and/or Dispatch Managers as appropriate.
All other duties, as assigned.

QUALIFICATIONS:

**5 year previous Dispatcher experience preferred**
**MUST HAVE BASIC COMPUTER KNOWLEDGE**
Knowledge of Salisbury,, Charlotte and NC outlying areas is important.
Three (3) years of Customer Service experience is preferred.
High School diploma or equivalent.
Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast pace environment.
Demonstrate a high customer service commitment.
Able to demonstrate professional phone manner.

Job Type: Full-time

Pay: From $46,250.00 per year

Benefits:

• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person