Dispatcher - Plumbing Services

Job Overview
We are seeking a highly organized and customer-focused Dispatcher to join our team. In this key role, you will coordinate and schedule plumbing service appointments, communicate with customers and field technicians, and help ensure smooth daily operations. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and comfortable using scheduling software while maintaining excellent customer service.

Key Responsibilities

• Schedule and coordinate plumbing service appointments using the company’s dispatching software
• Communicate with customers to confirm appointments and provide updates on technician arrival times
• Dispatch technicians efficiently based on location, availability, and job priority
• Monitor job progress throughout the day and adjust schedules as needed
• Maintain clear communication with field technicians and office staff
• Provide excellent customer service and address scheduling questions or concerns
• Accurately enter customer and job information into the system
• Assist with administrative tasks and other related duties as assigned

Qualifications

• Previous dispatching, scheduling, or customer service experience
• Strong communication and problem-solving skills
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using computer systems and scheduling software
• High attention to detail and reliability
• Positive attitude and team-oriented mindset

Work Environment

• Fast-paced office environment supporting field technicians and customers
• Requires strong coordination and communication throughout the day

Pay: $19.00 - $22.00 per hour

Work Location: In person