Dispatcher / Receptionist

In this role the candidate will make a professional, courteous impression to external and internal clients, caregivers, and providers by greeting, registering, scheduling medical transportation appointments, responsible for dispatching drivers, scheduling maintenance, planning pickup/drop routes for day center clients, keeping staff logs, answering phones, and assisting with any problems included in the check in/check out process.

This is an environment where you will be working with individuals with mental and physical disabilities in a way that enriches their daily lives.

Primary Responsibilities:

· Ensure all clients and guests feel comfortable and welcome upon entering the center

· Accurately obtain and enter information in a timely manner and according to standards in appropriate systems

· Follow policy and procedures regarding scheduling medical transportation for clients

· Scan, fax, or print client documents into administrative file

· Ensure that only permitted clients can leave the building without a staff member

· Perform Medicaid verification checks for Medrides

· Answer phones and schedule Medride appointments

· Monitor waiting area

· Answer questions about the organization and provide other information

· Receive, sort and route mail, including publications, to appropriate personnel. Accept and sign for all types of deliveries

· Share in the maintenance of office machines (copier, printer, fax, credit card), assist users, send faxes, and make copies when requested

· Perform all other job duties as directed by the Transportation Director.

Second Home is an adult day center that caters to seniors and those with physical and mental disabilities. We stive to ensure that our clients live their best lives.

Some of our offerings include:

Paid sick time

Free meals and drinks

Required Qualifications:

High School Diploma/GED (or higher) OR 1+ years of experience working in a healthcare office setting

1+ years of experience as a receptionist

1+ years of transportation dispatching experience

1+ years of customer service experience

Soft Skills:

· Communicate messages accurately to clients and team in a positive and professional manner

· Operate a computer and telephone system, and other standard office equipment

· Accurately and appropriately document messages

· Adapt to a fast-paced environment and multi-task under pressure

· Proficient written and verbal communication skills

· Problem solver, detail oriented, reliable, and a self-starter

· Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Colorado Springs, CO 80910: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• Paid time off
• Retirement plan

Experience:

• Customer service: 1 year (Required)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• Colorado Springs, CO 80910 (Required)

Ability to Relocate:

• Colorado Springs, CO 80910: Relocate before starting work (Required)

Work Location: In person