Dispatcher - Second Shift

The Scheduler/Dispatcher is responsible for coordinating and supporting traffic control operations to ensure safe, efficient, and timely crew assignments. This role serves as a central point of communication between field crews, contractors, and management while maintaining accurate scheduling and operational records.

Key Responsibilities

• Schedule and coordinate traffic control crews for field operations from Sunday through Saturday
• Dispatch and coordinate crews for emergency service calls as they arise
• Serve as a primary support resource for traffic control flaggers and fellow dispatchers
• Provide geographical location support, including map reading and detailed driving or site instructions to contractors and field personnel
• Support fieldworkers by addressing concerns, resolving issues, and delegating matters appropriately
• Forward new business inquiries to the Business Manager in a timely manner
• Receive, process, and manage incoming contractor phone calls, text messages, and emails
• Dispatch, track, and schedule traffic control services accurately
• Enter, update, and maintain detailed records in the company’s operational software platform
• Assist field supervisors with unanticipated delays, schedule changes, or operational challenges
• Maintain clear communication with contractors and field workers regarding schedules and job status
• Establish and maintain contractor satisfaction follow-up and call-back procedures, providing updates to management as needed
• Perform general administrative duties including data entry, typing, copying, filing, note-taking, and record keeping

Qualifications & Requirements

• Excellent customer service skills with strong verbal and written communication abilities
• Ability to provide professional support via phone, text, and email in a fast-paced environment
• Strong organizational, logistical, and problem-solving skills
• Proven ability to manage multiple priorities with exceptional attention to detail
• Ability to remain calm and effective in stressful or time-sensitive situations
• Demonstrates effective listening skills and the ability to identify and resolve issues independently
• Ability to work with minimal supervision while also collaborating effectively within a team
• Competent in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to follow company procedures, safety regulations, and operational protocols
• Maintain accurate records and documentation at all times
• Fluent in English (spoken and written)
• Professional appearance, strong work ethic, and dependable attendance

Additional Skills

• Basic understanding of geography, including the ability to read maps and provide directions
• Comfortable working in a dynamic, fast-paced dispatch environment
• Strong analytical and decision-making skills
• Ability to prepare clear and professional written communications

Education

• High School Diploma or GED equivalent required

Schedule

• Monday to Friday, weekends/overtime as needed
• 12:00 PM to 8:00 PM (flexible if needed)
• In Office: 35 Clay Point Rd, Colchester, VT 05446