Dispatcher / Service Scheduler (Customer Service)

Job Title: Dispatcher / Customer Service Coordinator (Scheduling & Office Support)
Job Type: Full-Time
Schedule: Tuesday–Saturday | 10:00 AM – 6:30 PM
Location: 1891 Merriam Dr, Kansas City, KS 66106 ( right off I-35 & Lamar)

Job Summary

We are looking for a reliable and organized Dispatcher / Customer Service Coordinator to join our team. This role is responsible for managing incoming calls, scheduling service appointments, supporting office operations, and providing excellent customer service.

Tired of working for a private equity company and feeling like just a number?
Join a locally owned and operated company serving our community since 1968, where your work matters and your contributions are valued.

Who Thrives in This Role

This position is ideal for someone who:

• Enjoys problem-solving and staying organized
• Is comfortable handling multiple calls and tasks at once
• Takes initiative instead of waiting to be told what to do
• Likes helping customers and supporting a team
• Works well in a fast-paced service environment

Key Responsibilities

• Answer and manage incoming multi-line phone calls
• Schedule service appointments and dispatch technicians efficiently
• Follow up with customers regarding service questions and scheduling
• Maintain accurate records of work performed and service charges in company software
• Communicate clearly with customers and team members via phone, chat, and in person
• Assist with general office administration and scheduling coordination
• Take the initiative to identify issues and resolve customer concerns
• Use strong organizational skills to track tasks, notes, and follow-ups
• Perform additional duties as assigned by management

Qualifications

• 2+ years of customer service experience (plumbing/ HVAC or trade/service industry preferred)
• Experience with scheduling, dispatching, or administrative office work
• Strong computer skills (email, scheduling software)
• Ability to multitask in a fast-paced office environment
• Strong problem-solving ability and initiative
• Excellent communication and interpersonal skills
• Strong organization and follow-up habits (note-taking is essential)
• Ability to work independently and manage your time effectively
• Ability to pass a background check

Benefits

• Weekly pay
• 10 days Paid Time Off
• 6 paid holidays
• 100% company-paid base employee health plan
• Dental, vision, and supplemental insurance options
• Retirement plan with 3% company match
• Flexible Spending Accounts (Health & Dependent Care)
• Supportive and team-oriented work environment

Those who enjoy office drama need not apply.

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• Day shift
• Evening shift

Application Question(s):

• I understand the shift is Tuesday-Saturday, 10a-6:30p

Experience:

• Dispatching Service Techs: 2 years (Required)

Work Location: In person