Dispatcher / Social Media + Marketing Associate

We are looking for a detail oriented and customer-focused part time dispatcher(afternoon shift 2-5 PM). They will act as a liaison between customer and plumbing technician, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. We would like someone who is genuinely excited to help customers and is resourceful. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

The position will also include social media management and SEO. We are looking for someone who can film, edit, and upload content to fit current trends as well as manage engagement across platforms.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs; and
• Dispatch/Schedule each plumbing technician accordingly
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Proficient in filming and editing videos for social media

Skills

• Ability to multi-task, prioritize, and manage time effectively
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with different computer systems/software
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person