Dispatcher/Customer Care Rep

Who We Are and What You’ll Love About Working Here

At Locksmith Plus Inc, we’re more than just a locksmith company. We’re a close-knit team that solves real problems for real people every single day.

As a strong and growing small business in Portland, we pride ourselves on being supportive, fast-moving, and growth-focused. We’re building a culture of brave experimentation, where fresh ideas are welcomed, initiative is celebrated, and team members are empowered to lead positive change.

If you’re someone who enjoys thinking on your feet, helping others, and being part of a team that truly has your back, you’ll fit right in.

• Modern office setting
• Casual work attire
• Relaxed, team-oriented atmosphere
• On-the-job training and mentorship
• Food and company kitchen perks
• Safe, supportive work environment
• Competitive compensation and benefits

We believe great work happens when people feel comfortable, valued, and supported.

What You’ll Do

As a key member of our team, you’ll be the voice and problem-solver our customers rely on.

• Deliver exceptional customer support via phone, email, and text
• Assist customers with questions, troubleshooting, and resolution
• Communicate clearly and professionally with customers and team members
• Assess customer needs and recommend the right solutions
• Collaborate with internal teams to resolve and escalate issues when needed
• Maintain accurate records of customer interactions

Your role directly impacts the customer experience — and that impact matters.

What We’re Looking For

We’re seeking motivated individuals who are solution-oriented, detail-focused, and confident communicators.

Required:

• Experience answering the phone
• Comfort working with a computer
• Strong verbal and written communication skills
• Ability to analyze information and provide effective solutions while remaining personable
• Proficient typing skills with accuracy
• Comfort working in a fast-paced environment
• Comfort working with customers who are in high stress situations

Preferred (but not required):

• Experience with sales, or upselling of any kind!
• Experience with schedule planning or fleet management
• Familiarity with locksmith industry terminology and processes

Why Join Locksmith Plus?

This is more than a job, it’s an opportunity to grow with a company that values initiative, adaptability, and teamwork. You won’t just fill a seat here; you’ll make a difference in customers’ lives and help shape the future of our office culture.

If you're ready to grow, contribute, and be part of something dynamic, we’d love to meet you.

Apply today and start building your future with us.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Phone etiquette: 1 year (Preferred)

Shift availability:

• Night Shift (Required)
• Day Shift (Required)

Work Location: In person