Dispatcher/Customer Service

Job Summary

Ready mix concrete dispatchers are responsible for maintaining and monitoring service levels to customers in a live setting with a perishable product, while following company procedures and TXDOT law to accomplish a coordinated daily plan.

Essential Duties and Responsibilities

• Maintain customer relations by speaking in a professional, courteous manner at all times
• Answer phone calls, ask pertinent questions regarding product, delivery, process, policies, and entering concrete orders
• Manage Integra dispatch Board in a live setting – makes decisions based on facts and variables
• Contacting customers on a regular basis with on time deliveries, running late on orders, ordering a tag or closing orders
• Track drivers using GPS software
• Develop a positive report with Drivers, Batch plant operators, Plant managers, Qc, Sales and Customers to communicate all pertinent dispatch activities and to the appropriate individual
• Track orders while monitoring demand, fleet utilization, and yardage capacity while prioritizing work
• Ability to perform other tasks and duties as directed and assigned by management

Qualifications

· High school diploma or equivalent required

· Bilingual candidate preferred

· Highly detail orientated and organized in work

· Excellent communication and interpersonal skills with a customer service focus

· Ability to work cooperatively and collaboratively with all levels of employees, management, and external vendors to maximize performance, creativity, problem solving and results.

PHYSICAL DEMANDS

· Standing

· Walking

· Sitting

· Lifting, carrying, pulling, bending, stooping, kneeling and crouching

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Experience:

• Dispatching: 1 year (Required)

Language:

• Bilingual - English/Spanish (Required)

Ability to Commute:

• Hutchins, TX 75141 (Required)

Work Location: In person