Dispatcher/Customer Service Representative

Dispatcher (6AM–2PM, Monday–Friday)

Glory Brothers Transport | Columbus / Phenix City

Glory Brothers Transport is a growing, locally owned medical transportation company focused on reliability, professionalism, and top-tier service. We’re looking for a dispatcher who can think fast, stay organized, and keep operations running smoothly in a fast-paced environment.

What You’ll Do

• Handle inbound and outbound calls with customers and healthcare facilities
• Schedule and coordinate transportation efficiently and accurately
• Communicate with drivers throughout the day to keep trips on track
• Monitor trips in real-time and proactively address delays or issues
• Document key details from calls, trips, and interactions
• Adjust schedules and solve problems as they arise

You’ll interact daily with customers, healthcare staff, and drivers—clear communication and professionalism are critical.

What We’re Looking For

• Strong communicator — clear, confident, and professional
• Calm under pressure with the ability to make quick decisions
• Sharp problem-solver who can think on their feet
• Highly organized and able to manage multiple tasks at once
• Team-oriented with a strong sense of accountability
• Positive, personable attitude

Basic Requirements

• Customer service experience in a fast-paced environment
• Strong critical thinking and decision-making skills
• Comfortable using multiple computer systems and entering data accurately
• Ability to prioritize tasks and manage time effectively
• Reliable and consistent, especially with early morning shifts

Work Environment

• In-office role in a fast-paced transportation operations setting
• Team-focused culture built on communication and accountability
• Performance-driven environment where results matter
• Opportunities for growth as the company continues to expand
• Hands-on training with real-world scenarios from day one

What to Expect

This role moves fast. Schedules change, problems come up, and you’ll be expected to adapt quickly and make decisions. Strong dispatchers keep everything flowing—this position plays a key role in the success of daily operations.

Schedule

Monday–Friday
6:00 AM – 2:00 PM

Pay scale is based on experience

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• Professional development assistance

Experience:

• Customer service: 2 years (Required)

Work Location: In person