Dispatcher/Logistics Specialist

For nearly 40 years, C&B Complete Cleaning and Construction has helped Delaware and Maryland residents recover from fire, water, and mold disasters. When disaster strikes, speed, coordination, and logistics matter — and that’s where this role comes in.

We're looking for a Dispatcher / Logistics Specialist who thrives in fast-paced environments and enjoys coordinating moving parts to keep operations running smoothly. This role plays a critical part in ensuring crews, equipment, and customers are aligned so we can respond quickly and deliver excellent service.

This is a great opportunity for someone who enjoys operational problem-solving, building strong working relationships, and contributing to a growing organization where logistics and coordination play a meaningful role in daily success.

What makes our team different....

• The Team We’re a family-owned company with a great reputation. We have quarterly events where team members and their families have fun whether a pool party, playing put-put golf, or get-together for a crab feast!
• Financial Rewards While “thank you” and recognition are a part of our culture, we also understand the importance of monetary rewards. Working toward company goals, everyone is eligible to receive a monthly incentive when we hit our goals (and we do!).
• The Work Rewarding.Rewarding. When disaster strikes, our customers look to us for support, and your role helps ensure we’re there when they need us most.
• Commitment to Growth We, as a company, are growing. So, it’s important we hold ourselves accountable to growing individually, personally and professionally. C&B Complete has a company book club, which contributes toward continuous education and learning opportunities for employees.

What you'll be doing:

As the Dispatcher / Logistics Specialist, you will own logistics for C&B, serving as the operational hub between customers, field crews, and internal teams. Day-to-day responsibilities include:

• Coordinating, adjusting, and optimizing schedules for crews, vehicles, and equipment
• Dispatching mitigation teams based on urgency, location, and operational priorities
• Acting as the central communication hub between office teams, field crews, and trade partners
• Handling new customer calls and job requests with urgency and accuracy
• Monitoring fleet readiness and coordinating service and repairs
• Maintaining accuracy across scheduling and tracking systems
• Supporting surge coordination and changing priorities during busy periods
• Delivering excellent customer and partner experiences through clear communication and follow-through
• Collaborating with operations and leadership to improve efficiency and workflows
• Supporting reporting, KPIs, and operational visibility
• Other duties and tasks as assigned

Ideal experience to be successful in this role:

We're looking for someone who enjoys logistics, coordination, and operational problem-solving.

Required:

• 3+ years of dispatch, logistics, scheduling, or operational coordination experience
• Strong communication and organizational skills
• Ability to prioritize and make decisions in a fast-paced environment
• Strong attention to detail and follow-through
• Reliable transportation to and from the office in Frankford, DE

Preferred:

• 1+ year of customer-facing experience (customer service, sales, hospitality, etc.)
• Experience coordinating field teams or service operations
• Experience working in fast-paced or service-based environments

Schedule:

• Tuesday through Friday
• 7:00am - 5:30pm (30 minute lunch break)
• On-call rotation approximately every 10 weeks

About the pay and benefits:

• $55,000 - $60,000 base salary
• 10% commission, uncapped (should be earning $10k/yr)
• Benefits include medical, dental, PTO, paid holidays, vision, a gym membership reimbursement, company discounts!
• 10% uncapped referral bonus paid biweekly if applicable (approximately $5k-$10k annually)
• Employees are also eligible to participate in a SimpleIRA with 3% company match!

We are excited to learn more about you. Apply today!

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Please share a bit about your previous logistics experience.

Experience:

• Dispatch: 3 years (Preferred)

Ability to Commute:

• Frankford, DE 19945 (Required)

Work Location: In person