Dispatcher/Supervisor-LAX

Overview
We are seeking a dedicated and detail-oriented Dispatcher/Supervisor to oversee airport operations within our aviation security team. This role involves coordinating flights, scheduling security guards for assignments, and monitoring performance to ensure efficiency in our operations. The ideal candidate will possess strong analysis skills, excellent communication abilities, and experience with scheduling and dispatching. This position offers an opportunity to lead a dynamic team while utilizing logistics tools to optimize airport workflows.

Responsibilities

• Supervise daily dispatch activities, assign tasks, monitor workflow, and ensure timely flight movement.
• Manage high volume of emails and calls.
• Oversee daily operations to ensure efficient coordination and scheduling of personnel.
• Supervise and monitor performance ensuring compliance with LAWA protocols.
• Conduct performance reviews and manage disciplinary actions.
• Perform dispatcher duties and ensure professional phone etiquette when communicating with clients.
• Train and schedule onboarding security guards.
• Address and resolve operational issues, delays, and client complaints.
• Evaluate and provide guidance to team members, fostering effective communication and collaboration.

Qualifications

• Previous dispatch, supervisory, and airport experience.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced setting.
• Proficiency in dispatching procedures.
• Exceptional communication skills along with professional phone etiquette.
• Competency in data entry, typing, and operating multi-line phone systems efficiently.
• Problem-solving and decision-making abilities.
• Strong organizational skills combined with the ability to lead a team effectively.

Job Types: Full-time, Part-time

Pay: $27.00 - $29.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person