District Manager, Automotive Virtual Business Center Customer Service - Entry Level

Description:

We are seeking a dynamic District Manager (DM) to serve as a key liaison between Stellantis Corporation and its Chrysler, Dodge, Jeep, and Ram dealership network. In this role, you will manage a virtual territory of approximately 30 dealerships, ensuring excellence in sales, service, parts, and customer experience.

Location: Plymouth, MI (Hybrid: 2 days remote, 3 days in-office)

Travel Requirement: Minimal, with occasional dealer visits or conferences

Key Responsibilities

• Build strong relationships with Dealer Principals, General Managers, and department leaders (Sales, Service, and Parts).
• Support dealerships in managing vehicle inventory to align with sales and market share goals.
• Guide dealers in monthly go-to-market strategies and incentive programs to drive performance.
• Conduct quarterly Minimum Sales Requirement (MSR) reviews to assess and enhance dealership performance.
• Analyze Sales Satisfaction Index (SSI) and Customer Satisfaction Index (CSI) scores, identifying opportunities for improvement.
• Promote Mopar parts, accessories, and service contracts to increase loyalty and revenue.
• Ensure dealer participation in national marketing campaigns and corporate initiatives.
• Assist with warranty claims, customer service cases, and buy-back escalations.
• Keep dealerships informed and engaged with promotions, programs, and incentives.

Requirements:

Who We're Looking For

This role is ideal for individuals passionate about the automotive industry or those looking for an entry-level role in the career field. Ideal candidates include:

• Graduates with a bachelor's degree in any major.
• Early career automotive enthusiasts.

Qualifications & Skills

• Proficiency in Microsoft Office (PowerPoint, Excel, Teams, Email, Web).
• Strong organizational skills and keen attention to detail.
• Effective relationship-building and communication skills (written & verbal).
• Ability to thrive in a fast-paced, customer-focused environment.
• A sense of urgency and proactive problem-solving skills.