DME Jr. Case Manager

Job Title: DME Sales Support/RCM Specialist

The Company

EqualizeRCM is a premier provider of specialized consulting and remote revenue cycle management services. Our team comprises top-tier professionals – CEOs, CFOs, RCM operations managers, Six Sigma practitioners, CTOs, and seasoned consultants – dedicated to delivering comprehensive revenue cycle solutions to clients of all sizes from one provider offices to rural community hospitals to nation-wide urgent care chains.

The Role

The Durable Medical Equipment Sales Support/RCM Specialist serves as the primary point of contact for DME sales representatives/distributors, ensuring excellent customer service throughout the order process, as well as complete and accurate order process. This role also serves as a lead supporting revenue cycle management (RCM) operations, leading offshore team agents, and assisting with client account performance. The position requires strong communication, organizational, and leadership skills to deliver high-quality service and operational excellence.

Responsibilities and Duties

• Serve as the first point of contact for DME sales representatives/distributors, addressing inquiries, providing order status updates, and resolving issues with professionalism and patience.
• Lead and mentor a small team of offshore agents, providing training, guidance, and performance feedback.
• Support account management activities, including assisting with new sales representative/distributor onboarding and day-to-day RCM operations.
• Facilitate effective communication between sales representatives/distributors, providers, payers, and internal teams.
• Adhere to SLAs, such as turnaround times, customer satisfaction scores, etc.
• Ensure compliance with HIPAA, Medicare, and organizational policies.
• Assist with troubleshooting and resolving RCM issues, serving as a subject matter expert for the team.
• Participate in virtual meetings to build relationships and resolve issues.
• Support software implementation and process improvements for assigned accounts.
• Perform other duties as assigned.

Required Experience and Qualifications

• Extensive knowledge of healthcare revenue cycle management (facility and/or professional billing, insurance eligibility and prior authorization, and workflow optimization), specific to DME.
• Minimum 2-3 years’ experience in patient services, healthcare billing, or account management, DME specific preferred.
• Demonstrated ability to lead and develop team members.
• Excellent communication skills, both oral and written, with the ability to interact confidently with sales representatives/distributors, providers, and internal staff.
• Strong customer service orientation and problem-solving skills.
• Analytical skills to interpret data, prepare reports, and draw actionable insights.
• Proficiency with healthcare billing systems and Microsoft Office Suite.
• Ability to travel occasionally for client meetings or training (if required).
• Commitment to compliance and confidentiality standards.
• Prior experience in a team lead or junior account manager role within healthcare, especially DME-related, preferred.

Job Type: Full-time.

Benefits:

• 401(k) program with generous company match
• Health benefit plans (medical, dental, vision)
• Life insurance policy
• Generous PTO policy
• Long Term Disability

Work Location: Remote

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This job has an anticipated start date of March 1st. Does this work for you?

Experience:

• Healthcare DME: 3 years (Required)

Work Location: Remote