DME Resupply Call Center Representative

Job Overview
We are seeking a friendly, respectful, patient, caring and helpful Call representative to join our Resupply team. Responsible for adminstering patient re-supply orders and associated inventory and customer service needs.

Duties
· Support efforts related to patient CPAP re-supply and miscellaneous sales processes

· Administer processes associated with patient CPAP usage compliance and documentation

· Call patients regarding re-supply orders and compliance checks

· Obtain all documentation that is needed to properly process all orders

· Ship or deliver purchased items to patients

· Collect patient payments and co-payments as appropriate

· Address patient and provider customer service calls;

· Ensure proper patient information is maintained electronically and/or in paper customer files

· Work with the billing group to address pended claims or claims with missing information

· Determine charges and coverage for services requested

· Solicit sale of new or additional services

· Address complaints concerning services rendered

· Enter inventory information into billing system as appropriate

· Assist with inventory and warehouse management as needed

· Stay current on governmental and other rules and regulations related to supply orders

· Assure company compliance with changing governmental rules and regulations

· Act as liaison to internal staff on re-supply questions and customer service issues

· Participates in Performance Improvement (PI) activities.

· Participates in ongoing training programs.

Requirements
· Interpersonal – Works well with other staff, patients, clients and business partners

· Team Work - Balances team/individual responsibilities to create a positive work place

· Technical – Experience with medical billing and collections - preferably DME related

· – Knowledge of CPT, ICD-9, ABN and related insurance requirements

· – Knowledge of Pacware or Brightree products preferred

· Problem Solving - Gathers and analyzes information skillfully;

· Quality - Demonstrates accuracy and thoroughness; Seeks improvement opportunities;

· Customer Service - Responds promptly and courteously to customer needs;

· Interpersonal - Maintains confidentiality; Listens openly to others;

· Communication – Clear oral and written communications;

· Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently;

· Adaptability - Adapts to changes in the work environment;

· Ethics - Works with integrity and follows all government & industry regulations;

· Safety and Security - Observes safety and security procedures;

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:
High school diploma or general education degree (GED) – Bachelors degree preferred; or one to five years of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE ABILITY:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

MATH ABILITY:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

REASONING ABILITY:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• West Chester, PA 19380 (Preferred)

Ability to Relocate:

• West Chester, PA 19380: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person