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Document & Collection Site Management (DCSM) Specialist
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Document & Collection Site Management (DCSM) Specialist
About i3screen:
i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable and customizable solution available on the market today. For more information, visit www.i3screen.com.
*This is an in-person position available at our Denver (80238) or Indianapolis (46240) offices.*
The Documents and Collection Site Management (DCSM) Specialist is an entry-level role responsible for managing and maintaining accurate records within our proprietary system for collection sites, donors, and clients. This role involves close collaboration with multiple internal departments and external vendors, including a great deal of interaction with a network of Occupational Health Clinic vendors, collection facilities, and laboratories for the coordination and maintenance of vendor services and drug screening results. The DCSM Specialist will also interact with data entry, which includes entering and processing received testing documents, creating test cases within the proprietary system, and contacting collection facilities as needed. The ideal candidate is highly detail-oriented, capable of handling large volumes of data with precision, and excels both independently and in team environments. Outstanding customer service is essential for success in this position.
Specific Duties include but are not limited to:
About i3screen:
i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software. Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full “white label” branding capability and offers the most configurable and customizable solution available on the market today. For more information, visit www.i3screen.com.
*This is an in-person position available at our Denver (80238) or Indianapolis (46240) offices.*
The Documents and Collection Site Management (DCSM) Specialist is an entry-level role responsible for managing and maintaining accurate records within our proprietary system for collection sites, donors, and clients. This role involves close collaboration with multiple internal departments and external vendors, including a great deal of interaction with a network of Occupational Health Clinic vendors, collection facilities, and laboratories for the coordination and maintenance of vendor services and drug screening results. The DCSM Specialist will also interact with data entry, which includes entering and processing received testing documents, creating test cases within the proprietary system, and contacting collection facilities as needed. The ideal candidate is highly detail-oriented, capable of handling large volumes of data with precision, and excels both independently and in team environments. Outstanding customer service is essential for success in this position.
Specific Duties include but are not limited to:
- Handle and organize large volumes of information to ensure timely and precise workflow processing
- Review and process various types of documents, ensuring compliance with specific requirements
- Respond to incoming customer inquiries via phone and initiate outbound calls for follow-up or information gathering related to department tasks
- Process received documents and accurately create cases in the i3screen platform
- Meet and maintain turnaround time expectations in line with company standards
- Communicate and respond to all customer email requests
- Contact the collection facilities to acquire the necessary forms and information as required
- Establish and manage accounts with collection sites on behalf of clients
- Ensure accurate data provisioning by preparing and maintaining site documentation
- Communicate pricing details to clients effectively and clearly
- Process supply orders accurately and efficiently on behalf of clients
- Participate in special projects as assigned
- Other tasks as assigned
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Required Skills:
- Handling large volumes of information with high accuracy
- Google Workspace - Intermediate proficiency
- Microsoft Office 365 (Excel & Word) - Intermediate proficiency
- Keyboarding skills - Strong
- 10-key skills - Strong
- Exceptional attention to detail
- Strong follow-through and dependability
- Working independently or as part of a team
- Effective listening skills
- Phone and email etiquette
- Proficiency with reading, writing, and speaking English to the extent necessary to perform the essential functions of the job
- Consistency in productivity and performance
Highly Preferred Experiences:
- Data Entry
- Customer Support
- Experience in the drug testing industry is a plus
Benefits:
- Health insurance
- Dental and vision insurance
- Colonial Life insurances
- 401k after 1 year of employment
- Paid Time Off
- Paid holidays
- Bonus programs
Equal Employment Opportunity:
i3logix provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact HR@i3logix.com.
Pay:
- $19 - $20 hourly
Pay will not be below any applicable local minimum wage.
We will be accepting applications until Monday, December 29th.
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