Document Preparation Specialist

Job Summary
We are seeking a reliable and detail-oriented Document Preparation Specialist to join our dynamic office team in a full-time role related to federal compensation claims. In this role, you will be responsible for preparing and filling out paperwork with accuracy and efficiency. You will also be in direct communication with clients, providing them accurate information and updates. The ideal candidate is organized, personable, and has strong communication skills, both verbal and written.

Key Responsibilities:

• Complete and process client paperwork with attention to detail
• Prepare and mail packets to clients in a timely manner
• Enter data into database with high accuracy
• Answer incoming phone calls and respond to client inquiries in a professional and courteous manner
• Provide clear and accurate information regarding services and processes
• Maintain organized records and documentation
• Assist with general office and administrative tasks as needed

Qualifications:

• Previous customer service or administrative experience
• Neat and legible handwriting
• Strong verbal and written communication skills
• Excellent phone etiquette and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer and office skills
• High school diploma or equivalent (additional education is a plus)
• Familiarity with office equipment (printers, copiers, mailing systems)

What We Offer

• Stable Monday - Friday, 9-5 schedule
• Professional office environment
• Monthly performance-based bonus incentive
• Paid time off, paid holidays, and paid sick time
• Medical Insurance and 401k Plan
• On site gym access

How to Apply:
Please submit your resume and a brief cover letter outlining your experience and interest in the role.

Pay: $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person