Document Retrieval Specialist

We are a personal injury law firm in Charlotte, NC seeking a friendly and compassionate individual to join our growing organization. No Legal background required. The ideal candidate should possess the following attributes:

• Strong communication skills – both oral and written
• Ability to multi-task and prioritize assignments
• Professionalism, Accountability, and Flexibility

As part of our team, your responsibilities will include:

• Handling and redirecting incoming phone calls
• Engaging and corresponding with Medical Providers
• Cultivating and sustaining positive relationships with Medical Providers
• Sending and retrieving documentation
• Employing portals and other tools for document retrieval
• Entering notes and documents into client files
• Addressing errors promptly and finding solutions
• Ensuring timely dispatch of invoices
• Staying updated on HIPAA regulations
• Maintaining accurate calendars
• Ensuring a clean and organized workspace and office area

Preferred Experience:

• 2+ Years of Customer Service Experience
• Experience in an office setting is a plus

This position is vital to the smooth operations of the firm. We look forward to learning more about you!

Shane Smith Law is an Equal Opportunity employer and certified Patriotic Employer recognized by the Office of the Secretary of Defense Employer Support of the Guard and Reserve. EOE M/F/Disabled/Vet

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience:

• customer service: 2 years (Required)

Location:

• Charlotte, NC 28273 (Required)

Work Location: In person