Domestic Call Center Agents Job - Night Shift

Job Responsibilities:

• Answer incoming calls professionally and make follow-up calls as required.
• Respond promptly to customer inquiries via calls and chat.
• Handle customer complaints efficiently and ensure timely resolution.
• Provide accurate product and service information to customers.
• Process new orders and complaints by punching data into POS and CRM systems.
• Coordinate with relevant departments to resolve customer issues on a priority basis.
• Follow up on complaints and report closure status to the line manager.
• Comply with instructions and perform additional tasks assigned by the line manager.

Requirements:

• Strong verbal and written communication skills in both Urdu and English.
• Fast and accurate typing skills.
• Ability to search, navigate, and identify locations efficiently.
• Proficient in computer usage and basic software applications.

Job Type: Full-time

Pay: Rs35,000.00 - Rs55,000.00 per month

Work Location: In person

Expected Start Date: 30/12/2025