Donation Attendant

Job Description

Job Title: Donation Attendant

Reports To: General Manager

Status: Full- time/or PT Non-Exempt

Department: Retail

MISSION STATEMENT

Goodwill is a local non-profit helping people overcome challenges, build skills, find jobs and grow careers.

We achieve our mission through implementing Goodwill’s core values of integrity, inclusiveness, innovation, and empathy-values that promote and strengthen self-worth and skills that help individuals maintain long-term employment and an improved standard of living.

Summary:

Cheerfully and courteously greet customers and donors. Receive, verify, and distribute donation receipts.

Essential Duties and Responsibilities:

• Demonstrate the Mission of Goodwill Industries of Northwest Texas on a daily basis: “Goodwill is a local non-profit helping people overcome challenges, find jobs & grow careers.”
• Demonstrate the Core Four in all interactions: “Be Honest, Be on Time, Work Hard and Be Respectful of Others.
• Provide excellent customer service to both external and internal customers.
• Cheerfully greet all customers and donors.
• Present a friendly, cooperative attitude to general- public, at all times.
• Receive donations, thank the donor, and distribute donation receipts to every donor.
• Help customers unload donations from their vehicle.
• Maintain a clean and safe work environment.
• To minimize damage to goods, take care to load and unload trucks in a safe and careful manner.
• Unload all goods from Goodwill truck at donation site. Store all goods in an orderly manner in areas designated by Director of Retail or General Manager
• Report any, and all incidents or accidents as soon as possible to supervisor.
• Maintain good personal hygiene, and personal appearance, at, all, times.
• Safely and efficiently use manual pallet jacks or stacking carts to transport.
• Follow proper procedures for cardboard and waste disposal, safely using equipment such as balers and compactors.
• Understand the safety requirements for your job and follow agencies Safety Policies and Rules and Regulations.
• Adhere to all Goodwill policies and procedures.
• Perform other duties or tasks as assigned by supervisor.

Supervisory Responsibilities:

None

Qualifications:

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school diploma or GED preferred.

Other Skills and Abilities:

Must have and demonstrate excellent customer service skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must lift/and move up to 50 pounds.
• Must be able to stand for prolonged periods.
• Occasional stooping, kneeling and crouching.
• Frequent Lifting.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Occasionally exposed to extreme atmospheric conditions. (temperature, noise, fumes, dust, snow, etc.)
• The noise level in the environment is usually moderate.

Goodwill Industries of Northwest Texas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.