Donation Communication Specialist I

Donation Communication Specialist I (DCS I

The Donation Communication Specialist I (DCS I) serves as the initial point of contact for referrals to MORA. This role is responsible for gathering the appropriate level of medical information to support donor eligibility. The DCS I ensures timely and accurate distribution of clinical data to designated personnel for follow-up.

The expectation is that this introductory position will transition to Donation Communication Specialist II (DCS II), reflecting expanded responsibilities and a deeper level of engagement in the donation process. This transition should occur within 3 - 6 months.

This is not a remote position.

REQUIREMENTS

• Nursing experience is preferred but not required.
• Working knowledge of medical terminology.
• Ability to stay focused in an environment that has constant activity.
• Ability to maintain a positive and professional manner and to provide excellent customer service when dealing with all MORA partners and Donor Families.
• Excellent verbal and written communication skills.
• Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency.
• Works empathetically, compassionately, and professionally with families in crisis and advocates for donation (eye/tissue/ research/education).
• Keen attention to detail to ensure that pertinent data about donors is collected and recorded accurately and all processes are followed consistently.
• Basic computer and Microsoft Office skills, including the ability to simultaneously: manage multiple electronic chat conversations and referrals, Ability to input data into a computer accurately and quickly while talking on the phone, performed repeatedly and frequently during scheduled shifts.
• Excellent prioritization skills and ability to effectively manage multiple tasks with strict deadlines.
• Ability to work collaboratively and respectfully with internal stakeholders and partner organizations.
• Ability to function in a normal office environment.
• Ability to remain stationary for extended periods.
• Ability to work outside normal business hours, including weekend and holidays rotations.
• Ability to work 12-hour shifts.
• Ability to hear, comprehend clinical information, and speak clearly to document and convey information accurately.
• Ability to wear an approved headset for the duration of scheduled shifts.
• Ability to cope with highly charged emotional people and situations and work quickly and accurately, within limited timeframes.

As an employee of MORA, it is essential to value Our Core Values commitment to our mission and vision.

Service Excellence - Committing to the highest standards of practice, quality and performance. Being dedicated and accountable to the mission and the pursuit of the highest performance of one's responsibility. Excellence drives continuous improvement, ensuring that every process and interaction is optimized for the best possible outcome for donors, recipients, and their families.

Empathy - Treating all individuals involved - donors, donor families, recipients, colleagues, and professional partners - with care and understanding.

Respect - Honoring the wishes and dignity of donors and their families throughout the donation process. Respect is fundamental to building trust with families, healthcare partners, and colleagues, ensuring that everyone's needs are met with appropriate care.

Value - Demonstrating a true appreciation for the gifts given and the profound impact each donation has on the life of the recipient and their family. Always being thankful for the efforts of so many involved to make donation happen.

Integrity - Conducting all activities wit honesty, fairness, and transparency in all aspects of our work, including clear and open communication with families, colleagues, and our stakeholders. It is important to ensure confidence in the donation process and to build strong relationships with all stakeholders.

Collaboration - Working together with colleagues, hospital, transplant centers, healthcare professionals, the community, and donor families to achieve our mission. Success requires a focus on communication, a commitment to responsiveness, and a coordinated effort to ensure positive outcomes for donors and recipients.

Education - Promoting awareness and understanding of organ and tissue donation, including the public, healthcare professionals, and donor families about the importance and process of donation. Education and advocacy fosters informed decisions about donation, helping to increase awareness and participation, ultimately impacting more lives.