Donor Service Specialist II

Description:

FLSA: Non-exempt

Department: Donor Services

Reports to: Operations Manager/Supervisor

Pay Grade: 5

Pay Range: $19.50 - $21.25 (DOE)

Positions Available: Part-time (under 30 hours per week) or

Full-time (over 30 hours per week)

Shift Days: Must have availability to work shifts Wednesday – Sunday

Shift Times: Variable based on operational needs

Job Summary

Donor Services Specialists support CCBC’s mission by providing safe, high-quality donor experiences through screening, blood collection, donor education, and operational support in both our donor centers and mobile operations. Positions progress from donor screening and operational support (DS I) to certified whole blood phlebotomy (DS II), to automated collections and advanced responsibility (DS III) based on organizational need and/or employee competency.

Essential Job Functions

• Trained and competent in whole blood phlebotomy
• Support operations at both fixed donor centers and mobile blood drives, as scheduled.
• Trained and competent in whole blood phlebotomy
• All team members are responsible for greeting and registering donors, contributing to a welcoming, respectful, and compassionate experience from check-in through post-donation, while maintaining professional, ethical, and donor-centered interactions.
• Clearly explain donation processes and educate donors on available donation types, guiding eligible donors toward procedures, including automated collections, that best support patient care and hospital blood product needs.
• Support donor retention through future appointment scheduling and ongoing donor engagement aligned with eligibility and comfort.
• Maintain a calm, organized, and team-oriented environment, actively assisting coworkers as needed to ensure safe and efficient donor flow.
• Trained and competent to perform donor eligibility screening and monitoring of donor condition before, during, and after donation in accordance with medical, safety, and regulatory standards.
• Always protect donor confidentiality and safeguard health information.
• Verify donor identity and ensure accurate labeling, documentation, and handling of blood products to maintain traceability and patient safety.
• Prepare, clean, and maintain equipment and donor areas while maintaining a safe, compliant work environment at fixed sites and mobile drives.
• Follow all SOPs, COPs, safety guidelines, quality systems, and regulatory requirements governing blood collection and donor care. Participate in required training and competency assessments.
• Show flexibility in assignments, including travel to mobile drives or other locations as needed.
• Support CCBC’s mission, core values, and workplace culture while maintaining reliable attendance and compliance with California meal and rest period requirements.
• Employees may need to drive CCBC Vehicles and complete driver training on non-CDL vehicles.
• Employees may be eligible to drive CDL vehicles based on additional training.
• Attendance and punctuality are essential parts of the position.

Note: The duties and responsibilities described above are not a comprehensive list, and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

Requirements:

Qualifications:

• High School diploma or GED, required
• Must have a clean driving record
• One year of working in a customer service position, preferred
• Certification preferred
• Basic CPR certification, preferred

Physical Requirements:

• Constant standing
• Constant walking
• Frequent lifting/carrying between 0-10 lbs.
• Occasional sitting
• Frequent bending at the neck
• Frequent bending at the waist
• Frequently handling (holding, light grasping)
• Frequent fine fingering (pinching, picking)
• Frequent computer use (keyboard, mouse)
• Occasional driving
• Occasional to frequent use of stairs
• Occasional squatting
• frequent twisting at the neck
• frequent reaching below shoulder
• frequent pushing and pulling

Working Conditions:

• Frequent working near others
• Frequent working in a variety of locations (mobile blood drives and/or donor centers).
• Occasional exposure to extreme hot and cold temperatures
• Possible exposure to bloodborne pathogens

The Central California Blood Center is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, hair style, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Consistent with the Americans with Disabilities Act (ADA) and state of California Civil Rights Law, it is the policy of Central California Blood Center to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department at myhr@donateblood.org.