Donor Services Assistant

Donor Services Assistant

Part-time / Hourly / Non-Exempt

Summary

Friends of PACC seeks a team-oriented, organized individual to serve as a Donor Services Assistant, supporting our fundraising and donor relations efforts. This role plays a critical behind-the-scenes part in ensuring donations are accurately processed, acknowledged, and recorded. Working under the direction of the Donor Services Manager, the ideal candidate is dependable, organized, and comfortable with data entry and administrative tasks. This is a great opportunity for someone motivated to support a mission-driven organization dedicated to saving the lives of thousands of animals each year.

Duties & Responsibilities

· Monitor and sort incoming donation-related emails from designated inboxes, ensuring timely organization and follow-up.

· Print and organize donation reports from platforms such as PayPal, Square, Benevity, CyberGrants, and other third-party processors, file appropriately for recordkeeping.

· Accurately enter donations into the donor database, including gifts received through third-party platforms such as YourCause, Network for Good, Arizona Gives Day, Square, PayPal, Truist, Stripe, Pledgeling, Benevity, and CyberGrants.

· Create and maintain donor records, ensuring accuracy and completeness.

· Process daily donations and generate acknowledgement letters, including those made in honor or memory of individuals.

· Print, prepare, and mail donor acknowledgement letters in a timely manner.

· Support weekly deposit processes by copying checks, entering donation data, and scanning documentation into designated SharePoint folders.

· Assist with data entry and donation processing during high-volume fundraising periods, including Giving Tuesday, Arizona Gives Day, End-of-Year campaigns, and other major initiatives.

· Maintain organized digital and physical filing systems for donation records and related documentation.

· Provide general administrative support to the Development team as needed.

· Perform other duties as assigned.

Preparation and Knowledge

Candidates must demonstrate commitment to the mission and vision of Friends of PACC and a passion for supporting pets in need. The ideal candidate will also possess:

· High school diploma required; some office or nonprofit experience preferred.

· Proficiency in Microsoft Office (Word, Excel, Outlook).

· Experience with database management, a plus.

· Experience with basic recordkeeping, correspondence, and administrative support.

· Strong organizational skills with attention to detail and deadlines.

· Excellent written and verbal communication skills; Spanish fluency a plus.

· Strong customer service via phone, email, and in person.

· Ability to handle sensitive and confidential information with discretion.

Qualifications

· Proactive and dependable

· Quick learner with strong attention to detail

· Ability to prioritize and manage multiple tasks

· Strong interpersonal and communication skills

· Ability to work collaboratively in a small, fast-paced team environment

· Motivated by making a meaningful difference in the community

Physical Demands/Working Conditions

· Prolonged periods of sitting and computer use

· Occasional bending, reaching, and light physical activity

· Ability to lift 20 pounds

· Ability to work in an environment with animals

· Occasional evenings, weekends, and holidays may be required for special events

Licenses and Certificates

· A valid AZ driver’s license is required at the time of appointment. The successful applicant will be subject to a 36-month DOT Motor Vehicle Record review to determine the applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon review and approval of the candidate’s driving record.

· Anyone who drives on behalf of Friends of PACC is required to maintain personal auto insurance with minimum coverage of $100,000/$300,000. Proof of coverage must be submitted annually.

Qualified and Interested Applicants

To apply, please submit a cover letter addressing the qualifications for the position along with a current resume. Email to: yvette@friendsofpacc.org with the subject line: Donor Services Assistant. This position offers an hourly rate of $22.00 and is scheduled for 20 hours per week. Deadline: Open until filled.

NOTE: Applications that do not contain all required documents will not be considered.

General

The above statements are intended to describe the general nature and level of work being performed by an employee assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel incumbent in this position.

Americans with Disability Specifications

The physical demands and work environment characteristics described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

The employee must be able to lift and/or move up to 20 pounds. Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

At Will Relationship

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship which means that either you or Friends of PACC may terminate the relationship at any time, with or without notice, and with or without cause.

About Friends of Pima Animal Care Center (FOP)

Friends of PACC is the official, nonprofit, philanthropic partner to our county animal shelter which is the only shelter in our community that never turns away a pet in need, taking in approximately 19,000 pets annually. Friends of PACC exists to support and enhance PACC’s efforts to save the lives of pets in need. We grant critically needed resources—like veterinary care, medications, and equipment—to PACC so that it can continue the amazing lifesaving progress it has made in recent years. We envision a future in which every pet who comes to PACC is supported with the resources needed to find a loving home.

Friends of Pima Animal Care Center is an equal opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.

PRE-EMPLOYMENT SCREENINGS

Friends of Pima Animal Care Center conducts pre-employment screenings for all positions, which includes a background check, verification of academic credentials, licenses, certifications, and work history. In addition, a check of names and identification documents is conducted on all new employees to ensure they are legally authorized to work in the United States.

Apply now.

Pay: $22.00 per hour

Work Location: Hybrid remote in Tucson, AZ 85711