Donor Systems Administrator

Job Title: Donor Systems Administrator
Reports to: Director of Development
Department: Development

Messenger International is a ministry with a divine calling to develop uncompromising followers of Christ who transform our world and therefore, this position will be filled by a candidate who 1) embodies the core beliefs of our organization with respect to God, The Bible, and God’s function in our everyday life and 2) champions our fundamental commitment as an organization to spread the gospel to the world.

Summary:

Responsible for advancing Messenger International’s vision by ensuring the integrity, functionality, and strategic integration of all systems supporting the donor experience.

Duties and Responsibilities:

• Oversee the day-to-day functionality and performance of Messenger’s donor CRM and related systems

• Collaborate with Finance, Communications, and Development teams to ensure data flows correctly between donor systems and giving platforms, websites, reporting tools, and donor communications

• Manage data integrity and hygiene efforts, implementing tools and routines for record accuracy, duplicate resolution, and standardized inputs

• Coordinate with vendors and IT partners for CRM customization, integrations, troubleshooting, and system upgrades

• Serve as the primary internal point of contact for user support, system training, access requests, and data/reporting needs

• Maintain donor-facing digital platforms (e.g., donor portals, giving pages), ensuring accuracy, functionality, and consistency with Messenger’s brand and mission

• Design and generate reports and dashboards to support stewardship initiatives, including campaign tracking, giving trends, and donor segmentation

• Implement and refine workflows and automations to improve internal efficiency and the donor experience

• Document systems processes and best practices; provide training and reference materials for internal users

• Support planning and execution of donor mailings, statements, and digital communications by managing lists and data queries

• Stay informed about industry best practices and technological tools for nonprofit development and donor engagement

• Other related duties as assigned

Education and/or Experience:

• Bachelor’s degree in business, information systems, nonprofit management, or related field preferred

• 2–4 years of experience managing donor databases, CRMs, or other complex information systems in a nonprofit or ministry environment

• Experience working with Salesforce, Blackbaud, Planning Center, or equivalent platforms preferred

• Demonstrated ability to work with data imports/exports, system integrations, and reporting tools

• Familiarity with donor engagement workflows, fundraising strategies, and compliance needs

• Experience managing or liaising with technology vendors and external contractors a plus

General Qualifications:

• Commitment to Messenger International’s mission and spiritual values

• Strong analytical and problem-solving skills with a detail-oriented mindset

• Ability to manage multiple systems and priorities simultaneously with minimal oversight

• Effective communicator who can translate technical issues for non-technical team members

• Strong organizational skills and ability to implement scalable processes

• Proficiency with Microsoft Excel/Google Sheets and comfort learning new platforms

• Willingness to take initiative and propose solutions for system improvements

• Ability to work collaboratively across departments and with external partners

• Discretion in handling confidential donor and financial information

• Adaptable to a hybrid work environment and able to support urgent needs as they arise

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Spiritual Requirements:

• Signed acknowledgement of Messenger’s “Statement of Faith” and “Staff Covenant/Lifestyle Agreement” forms

• Signed acknowledgement to policies and procedures as stated in our employee handbook

Physical Requirements:

• Has the ability to function independently

• Possess the ability to speak

• Has the physical ability to be able to lift up to 25 pounds (with or without assistance)

• This position also may require long periods of sitting, standing up, and walking

Work Location:
Colorado Springs, CO. Must be able to present evidence of identity and legal right to work in the United States.

Job Type/Schedule:

Full-time, 40-hour work week with the potential for occasional overtime. This is a non-exempt position and is subject to overtime pay in accordance with the Fair Labor Standards Act.

Pay:

This has a salary range of $26.50 - $34.00 / hour, depending on qualifications and experience.

Benefits:

• 401(k) with employer contribution

• Health, Dental, AD&D & Life insurance

• Paid time off and sick leave

• Parental leave benefits after 3-year tenure

• Messenger will pay for renewal of certifications and required continued education