Drain Technician

Drain Technician and Repipe Specialist

Pay: $28-$32 per hour, base plus performance incentives
Location: Omaha
Job Type: Full-Time

Solve the Whole Problem, Not Just the Symptom

American Rooter Plumbing is a locally owned, family-operated plumbing and drain cleaning company serving the Omaha and Council Bluffs metro areas. We are growing and looking for a skilled Drain Technician who can do more than clear a line. We want someone who can assess the full system, identify underlying issues, and guide homeowners toward long-term solutions when needed.

This is a field-based, customer-facing role focused on technical expertise, clear communication, and delivering lasting results for homeowners.

Why American Rooter Plumbing

• Family-owned and locally respected company

• Strong, consistent lead flow

• Commitment to integrity, education, and doing the job right

• Supportive team environment with room for advancement

• Opportunity to build stable, long-term income through quality work

CompensationBenefits

• $28-$32 per hour base pay plus performance-based earnings, with realistic total income of $70K-$110K+ annually

• 401(k) with company match

• Health, dental, and vision insurance

• Life insurance

• Paid time off

• Retirement plan

• Tuition reimbursement

• Ongoing technical and professional development

About the Role

As a Drain Technician / Repipe Specialist, you will respond to residential drain service calls, diagnose root causes, and recommend appropriate repair or repipe solutions when necessary. The goal is not simply to clear a clog, but to evaluate the overall health of the plumbing system and provide homeowners with options that truly resolve the issue.

You will serve as a trusted technical advisor, helping customers understand what is happening in their home and what steps are needed to correct it.

Key Responsibilities

• Perform residential drain cleaning and troubleshooting

• Diagnose underlying pipe failures and recurring system issues

• Conduct thorough system evaluations beyond the immediate blockage

• Present clear, professional repair and repipe recommendations when appropriate

• Document findings, photos, and notes accurately in ServiceTitan

• Maintain organized follow-up on open estimates

• Coordinate with the office and operations teams to ensure smooth project handoff and execution

• Deliver a professional, high-quality customer experience on every call

What We're Looking For

• Hands-on experience in drain cleaning or residential plumbing

• Strong diagnostic and problem-solving skills

• Ability to clearly explain technical findings to homeowners

• Comfort working independently in customers' homes

• Organized and consistent with documentation and follow-up

• Experience with ServiceTitan or similar software preferred

• Valid driver's license and insurable driving record

• Professional appearance and customer-first mindset

If you take pride in doing thorough work, identifying root causes, and helping homeowners make informed decisions about their plumbing systems, this role offers both stability and strong earning potential.