Driver Services Coordinator

Ready to Drive Success?
Join CRST’s Safety Department as a Driver Services Coordinator and help keep our Drivers running safe! If you’re a hands-on problem solver who thrives on communication, coordination, and building trusted partnerships, this role is for you.

How You’ll Work
Location: Onsite in Cedar Rapids, IA (201 1st St SE, Cedar Rapids, IA 52401)

Schedule: 7 a.m.-7 p.m. Thursday - Saturday and e/o Wednesday.

Training: Two weeks Monday-Friday from 9am to 6pm

Compensation: This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $17.50 per hour. This rate is non-negotiable and applies uniformly to all candidates selected for this role.

Incentives: Eligible for performance-based bonus or commission programs, as applicable.

Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.

Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.

Job Summary: Ensuring the safety and compliance of an organization with applicable laws, regulations, and industry standards is crucial. Safety and compliance professionals play a crucial role in identifying and mitigating risks, developing and implementing safety programs, and ensuring adherence to legal and regulatory requirements. They conduct risk assessments, identify potential hazards, and develop strategies to mitigate risks. Additionally, they provide training to employees on safety protocols, investigate accidents or incidents, and ensure compliance.

Day in the Job Preview: As a Driver Services Coordinator your primary role is to handle accident calls. You will be responsible for answering promptly and gather necessary details while ensuring drivers remain calm. You will provide the information you collect to the appropriate parties for next steps. Additionally, you manage roadside inspection calls and transfer information to the VRT department for further action. When not on the phone you will conduct investigations into hours of service violations and provide support to drivers during their training sessions.

Essential Duties and Responsibilities:

• Provide safety support to employees and independent contractors.
• Take first reports of incidents by phone and record information into incident tracking software. Obtain and file copies of police reports, photos, and other incident-related documents.
• Coordinate incident responses with other departments and outside agencies, from on-scene claims adjusters to emergency towing services, and HAZMAT Response Teams.
• Communicate with drivers and independent contractors to obtain detailed information concerning incidents and provide action items according to company protocol.
• Generate end-of-shift reports and distribute them.
• Perform all front desk duties at the Driver Service Center.
• Validate and process invoices received from various hotels/taxi services.

Job Requirements:

• Successful completion of a CRST background check and drug screen is required.
• High school diploma or GED is required.

Ideal Experience & Skillset:

• An associate's degree is preferred.
• Computer Literacy - must be able to navigate multiple screens and programs while triaging on the phone.
• Adaptability to pivot priorities swiftly while maintaining patience and staying calm under pressure.
• Utilize available resources to make timely decisions with a sense of urgency, demonstrating patience and a composed demeanor.
• Demonstrate strong attention to detail, patience, and the ability to stay calm in ambiguous situations when making decisions without complete information.

Why CRST?
CRST is celebrating 70 years of grit, growth, and forward momentum—a legacy built on resilience, dedication, and talent. This milestone reflects our commitment to sharpening operations, strengthening customer partnerships, and turning challenges into opportunities.

We set the gold standard in transportation through safety, service excellence, and customer satisfaction. Our mission is simple: deliver promises and drive success so people have what they need to live and thrive. At CRST, you’ll have the flexibility to lead with impact, backed by a company committed to smart, sustainable growth and your long-term success.

Core Values

Safety at the Core of All We Do
Integrity in Every Decision and Action
Commitment to the Success of Employees, Customers, Agents, Contractors and Communities

Equal Opportunity Employer
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex or any other status protected by applicable federal, state or local laws.

Let’s Build Something Great
Apply today and help maintain a fleet that’s redefining what it means to be cost effective.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.