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Driver Supervisor

Job Purpose:
  • The Driver Supervisor at LIFECARE ALLIANCE is responsible for the direct daily supervision of both paid and volunteer Meals-on-Wheels delivery drivers. This role involves ensuring coverage of all Meals-on-Wheels routes, as well as interviewing, hiring, and evaluating drivers. The Driver Supervisor also monitors documentation to meet funder requirements, ensuring compliance and efficiency in operations.

Key Responsibilities:
  • Provide direct, daily supervision of the Meals-on-Wheels delivery staff, ensuring smooth and efficient operations.
  • Conduct interviews, hire, schedule, and evaluate drivers to maintain a high-performing team.
  • Approve driver time and mileage reports and manage time-off requests.
  • Address and resolve driver issues promptly and effectively.
  • Train new drivers and develop monthly meetings and training sessions to ensure ongoing development and compliance.
  • Maintain thorough documentation to meet funder requirements and organizational standards.
  • Utilize strong customer relations skills to interact with a diverse group of individuals, ensuring a positive experience for all stakeholders.
  • Apply general knowledge of Human Resources standards in interviewing, hiring, evaluating, and disciplinary procedures.
  • Demonstrate knowledge of Franklin County streets and efficient delivery techniques to optimize route planning and execution.
  • Exhibit excellent verbal and written communication skills to effectively convey information and instructions.

Required Education:
  • High School Diploma or equivalent

Preferred Education:
  • Associate's Degree in Human Services or related field

Required Experience:
  • 3 to 5 years experience in a supervisory position
  • 2 years experience working with volunteers
  • Strong customer relations experience
  • Ability to multi-task effectively
  • Detail-oriented with basic to intermediate Microsoft Office skills

Required Skills and Abilities:
  • General knowledge of Human Resources standards, including interviewing, hiring, evaluating, and disciplinary procedures
  • Knowledge of Franklin County streets and efficient delivery techniques
  • Excellent verbal and written communication skills with a diverse group of individuals

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