Dual Credit Student Success Navigator

Position Summary & Essential Duties

The following duties, responsibilities, Knowledge, Skills, and Abilities (KSA’s), and physical requirements are intended to describe the general nature and level of work being performed. The information listed below is not intended to be construed as a complete listing of all duties, responsibilities, KSA’s, and physical requirements required of this position since changes to the position may occur at any time or additional requirements that may be added over the course of time.

SUMMARY:
Under the direct supervision of the Executive Director of Dual Credit and High School Partnerships and the Associate Director of Dual Credit, the Student Success Navigator (DCSSN) works in close coordination with Dual Credit Enrollment Advisors (DCEAs) to provide proactive, holistic support to dual credit students.

Serving as part of an integrated advising and support model, the DCSSN focuses on retention, persistence, and student success, complementing the recruitment and enrollment efforts led by DCEAs. The role provides wraparound services that address academic, social, and emotional needs, while ensuring seamless support from onboarding through completion.

Qualifications (Required and Preferred)

Associate degree and two (2) years of directly related full-time work experience, OR

• High school diploma/equivalency and four (4) years of directly related work experience.
• Part-time work will be prorated and counted toward the overall requirement if related.

• Bachelor’s degree and three (3) years of directly related experience in student advising, support services, or education administration.

Job Duties and Responsibilities

Dual Credit Team Collaboration

• In partnership with DCEAs, support enrollment-related processes as needed to ensure a smooth student experience.
• Receive referrals from DCEAs for students needing additional academic, social, or emotional support.
• Provide feedback to DCEAs on student progress, barriers, and intervention outcomes.
• Collaborate on student outreach strategies, especially for at-risk populations.
• Participate in joint planning for recruitment events, orientations, and transition support.
• Ensure continuity of service between enrollment (DCEA) and retention/success (DCSSN).

• Coordinate regularly with high school counselors, registrars, principals, and teachers to ensure timely student visits and coordinated support.
• Act as a connector between students and college-based academic resources, including the Math Lab, Writing Lab, tutoring, advising, accommodations, financial aid, and testing services.
• Engage with families and refer them to appropriate internal or community resources (e.g., mental health services, housing assistance, food support, technology help, financial aid, and wellness programs).
• Provide ongoing support for students across their academic journey, from initial application through to graduation.

• Coordinate with high school partners and DCEAs to ensure aligned communication and student support.
• Serve as a bridge between students, DCEAs, and college resources.
• Engage families and connect them to internal and community resources.
• Ensure seamless communication and continuity of support between enrollment (DCEA) and student success interventions.

• Provide targeted interventions for students identified through DCEA referrals, CRM alerts, or faculty input.
• Collaborate with DCEAs and campus departments to create individualized support strategies.
• Address complex academic, social, and non-academic barriers (e.g., time management, technology access, family/work responsibilities, mental wellness).

• Monitor student progress using CRM tools and institutional data.
• Conduct proactive outreach to at-risk students.
• Maintain detailed case notes and service documentation for accountability and reporting.
• Track and contribute to key student success metrics (retention, course completion, persistence).

• Support onboarding processes in collaboration with DCEAs, including:
  • System navigation (Self-Service, D2L)
  • College readiness skills
• Reinforce—not duplicate—DCEA advising by focusing on student success skills and persistence.
• Focus on student readiness and transition support rather than primary enrollment advising.

• Develop and deliver workshops on:
  • Time management
  • Study skills
  • College expectations
  • Navigating dual credit rigor
  • Plagiarism
  • Other presentations as needed.
• Coordinate student success hours, campus visits, and virtual support sessions.
• Design and deliver programming that builds college readiness and supports long-term student persistence.

• Collaborate with DCEAs on recruitment, orientation, and transition events.
• Support student-facing events focused on persistence, transition, and completion.
• Support the department during all major dual credit events.

• Support and attend recruitment events, parent nights, college fairs, and orientation sessions in coordination with ISDs and Temple College.
• Assist in collecting, reviewing, and managing essential student documentations such as applications, transcripts, test scores, immunization records, waivers, and degree plans.
• Reinforce advising provided by DCEAs and support student understanding of next steps.
• Refer students for accommodations and guide them through graduation, financial aid, grievance, and appeal processes.

• Maintain compliance with applicable local, state, and federal regulations, including the Family Educational Rights and Privacy Act (FERPA), the Texas Education Agency (TEA), the Texas Higher Education Coordinating Board (THECB), and Temple College policies.
• Attend departmental meetings, participate in staff development, and stay informed about policy or procedural updates.
• Foster a collaborative, student-centered culture among staff, students, faculty, and families.
• Demonstrate professionalism, integrity, and ethical behavior in all college and school partnerships.
• Ensure all student interactions and records are handled in compliance while maintaining a high level of trust and confidentiality.

• Maintain availability for in-person advising at Temple High School and other assigned campuses as needed.
• Perform additional duties as assigned by the Executive Director of Dual Credit and High School Partnerships.
• Maintain a flexible schedule to meet student and campus needs, including occasional evenings or off-site support.

• Display empathy and positive regard for others in written, verbal and non-verbal communications.
• Work with colleagues and students by practicing punctuality, respect for deadlines, collaborative problem solving, and honest communication.
• Be friendly and collegial with co-workers, faculty, students, staff, and visitors to the campus.
• Build trusting relationships by acting with integrity, courtesy, and responsibility, even in the face of stress or demanding workplace conditions.
• Maintain proficiency as needed and approved by attending trainings, reading job-related materials, and meeting with others in area of responsibility.
• Dress appropriately for a workplace with frequent customer service interaction and community outreach.
• Meet all required standards of confidentiality. Keep work areas in a clean and orderly manner.

Knowledge Skills and Abilities & Physical Demands

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Proficient in office procedures, including document handling, student record management, and word processing.
• Knowledge of Temple College admissions processes, academic policies, and registration systems.
• Understanding of Department of Education and THECB guidelines, particularly for dual credit programs.
• Strong customer service orientation and the ability to develop trusting, supportive relationships with students and families.
• Excellent verbal and written communication skills; active listening and problem-solving abilities.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and track student progress.
• Professionalism in all interactions with colleagues, students, and external partners.

• MEDICAL:
  Eligible full-time employees can choose from the following medical programs which begin the first day of the month following the 60th day of employment:
  • HealthSelect of Texas "Blue Cross Blue Shield" (PPO)
  • Consumer Directed HealthSelect "Blue Cross Blue Shield (HSA)

• OPTIONAL BENEFITS:

Optional benefits are employee paid but are offered at very competitive rates.

• ANNUAL LEAVE ACCRUALS:

• Years of Service: 0 through 5
  • Accrual Rate (Maximum Accrual Hours per Month) = 8
  • Accrual Rate (Maximum Accrual Hours per Year) = 96
• Years of Service: 6 through 10
  • Accrual Rate (Maximum Accrual Hours per Month) =10
  • Accrual Rate (Maximum Accrual Hours per Year) =120
• Years of Service: 10 plus years
  • Accrual Rate (Maximum Accrual Hours per Month) =12
  • Accrual Rate (Maximum Accrual Hours per Year) =144

Annual leave may be accrued up to a limit of 240 hours with special provisions allowing for annual accruals above that limit. Faculty with contracts less than 12 months do not accrue Annual Leave but are provided with 20 hours of personal time per fiscal year.

• SICK LEAVE ACCRUALS:

• HOLIDAYS: Recognized college holidays, in addition to Annual and Sick leave accruals, include Labor Day, Thanksgiving Break, Winter Break, Martin Luther King Day, Spring Break, Good Friday, Memorial Day and Independence Day.
• PAYROLL: Employees are paid by direct deposit through the last working day of the month. Actual deposits are paid on the last working business day of the month. All benefit deductions are taken at that time.
• RETIREMENT: Temple College is one of the few community colleges in the state of Texas to be permitted Federal Social Security deductions. Temple College is a Section 218 employer.

• Contribution:
  • Member: Teacher Retirement System (TRS) = 8.0% of annual salary
  • Employer: Teacher Retirement System (TRS) = 7.75% of member's annual salary
• Contribution:
  • Member: Optional Retirement Program (ORP) = 6.65 % of annual salary
  • Employer: Optional Retirement Program (ORP) = 6.6% of annual salary

• MISCELLANEOUS LEAVE: Family and Medical Leave (FMLA), Jury Duty, Bereavement, Deteriorating weather, and Military training.
• WORKERS COMPENSATION: If an employee is injured on the job, Temple College, through its Worker Compensation Program, pays all authorized hospital, nursing, and physician's fees. Additional benefits may be available.
• HOURS OF OPERATION:
  • Regular Schedule:
    • Monday - Thursday: 8:00 a.m. – 6:00 p.m.
    • Friday: 8:00 a.m. – 12:00 p.m.
  • Summer Schedule:
    • Monday - Thursday: 7:30 a.m. - 6:00 p.m.