Duo

Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks an accomplished Service Desk Analyst.

NOTE- (The first 2 weeks will include onsite training, after the training period will work 100% remotely) & ONLY W2 CANDIDATES/NO C2C/1099 *** Candidate must be authorized to work in USA without requiring sponsorship *** Position: Service Desk Analyst (Job id 3257348) Location: Los Angeles CA 90024 (The first 2 weeks will include onsite training, after the training period will work 100% remotely) Duration: 3 Months + Possible Extension Shift Timings: 08:00am 05:00pm Pacific

Job Description: The Customer Care Specialist is a dynamic customer service role that encompasses all aspects of frontline application, technical, and infrastructure support along with the respective escalation pathways.

There are multiple customer entry points to ISS Customer Care ranging from: phone, face-to-face, email, self-service ticketing, chat, and text.

The Customer Care Specialist is expected to navigate them all with fluidity and utmost professionalism.

Additionally, Customer Care Specialists monitor and manage numerous alerting services and are expected to follow escalation protocols and defined policies and procedures day-to-day 24x7.

Perform Lead duties, as assigned/scheduled.

Tier 1 Support (Password Reset, DUO Enrollment, Ticket Creation for calls that are Tier 2).

Knowledge of Win and MAC are a plus, would kindly request a typing speed of 50+ WPM (Will need to type as they are speaking with endusers).

Ticket Management system is ServiceNow and they will be providing training to selected contractors.

Contractors to receive between 25-45 calls per day.

REQUIRED: Prior experience as a Tier 1 support representative Comfortable with being on the phone Able to type 50+ WPM.

For applications and inquiries, contact: hirings@openkyber.com