Durable Medical Equipment CSR

Company Overview
Lee's Pharmacy & Medical Equipment Co is a reputable retail pharmacy dedicated to providing comprehensive healthcare products and services. Our team is committed to supporting patient well-being through quality medical supplies and personalized customer care. Please apply in person or contact us at 956-686-3716

Overview
We are seeking a detail-oriented and energetic Durable Medical Equipment (DME) Customer Service Representative to join our team. This role involves assisting customers with their medical equipment needs, verifying insurance coverage, and ensuring a seamless service experience. The ideal candidate will possess strong communication skills, medical terminology knowledge, and experience in managed care environments.

Duties

• Respond promptly and professionally to customer inquiries regarding durable medical equipment products and services.
• Verify insurance benefits and coverage details, including managed care plans, to facilitate accurate billing and order processing.
• Assist customers in selecting appropriate medical equipment based on their needs and prescribed treatment plans.
• Maintain accurate medical records, including documentation of insurance information, prescriptions, and service interactions.
• Ensure compliance with HIPAA regulations to protect patient confidentiality during all communications.
• Collaborate with healthcare providers, insurance companies, and internal teams to coordinate order fulfillment and resolve issues.
• Utilize medical terminology, knowledge to process claims accurately and efficiently.

Experience

• Prior experience in a medical office environment or healthcare setting is highly preferred.
• Familiarity with managed care processes, insurance verification procedures, and medical coding standards.
• Knowledge of medical terminology, medical records management, and HIPAA compliance requirements.
• Office experience with proficiency in handling medical billing or coding tasks is advantageous.
• Related healthcare fields will be considered a plus.
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment. Join our team to deliver exceptional customer service while supporting patients' access to vital medical equipment through your expertise in healthcare operations!

Pay: $11.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person