Duty Manager

COURTAYRD BY MARRIOTT AL BARSHA is looking for a passionate and service-driven DUTY MANAGER in Front Office Department to support daily hotel operations and uphold the exceptional guest experience.

Key Responsibilities:

• Oversee front office operations during assigned shifts
• Act as the Manager on Duty – handling guest concerns, emergencies, and special requests
• Ensure consistent Marriott brand standards and guest satisfaction
• Supervise and motivate team members to deliver exceptional service
• Maintain operational excellence, safety, and cleanliness throughout the property

Qualifications:

• Previous experience in 4/5* hotel operations (Marriott experience a plus)
• Minimum 2 years of experience as a Front Office Supervisor
• Strong communication, problem-solving, and interpersonal skills
• Ability to lead by example and make confident decisions under pressure
• Flexibility to work a variety of shifts including evenings, weekends, and public holidays
• Knowledge of Opera or similar PMS systems preferred / System Savvy